IT Support Engineer
Saviynt•Atlanta, GA
1d•Onsite
About The Position
We aren’t just fixing laptops; we’re the backbone of a high-performance, FedRAMP-compliant tech ecosystem. As our next IT Support Engineer, you’ll be the frontline hero for our internal team, ensuring our technology is as reliable, secure, and fast as the services we provide to our clients. From macOS mavens to Windows power users, you’ll be the go-to expert who keeps the wheels turning. You’ll have the autonomy to solve problems independently while having the back of our senior engineers for the heavy-duty complex stuff.
Requirements
- A Bachelor’s in IT/Computer Science (or equivalent real-world experience) and 2–5 years in the IT support trenches.
- Due to our compliance requirements, applicants must be U.S. Citizens.
- You’re fluent in Windows 11, macOS, Google Workspace, and Active Directory.
- You understand the magic behind Wi-Fi (802.1x), VPNs, and remote connectivity tools like Zoom or Microsoft Remote Desktop.
- You thrive in fast-paced environments, manage priorities like a project manager, and possess a customer-first mindset that makes users feel heard.
- You’re comfortable supporting a 24x7x365 service model and can collaborate across global time zones.
Responsibilities
- Troubleshoot high-end laptops and mobile devices to printers.
- Ensure Zoom rooms and IP phone systems are seamless.
- Manage the ticket lifecycle with precision.
- Dive into networking basics, VPN troubleshooting, and system imaging.
- Assist with audits, asset records, and InfoSec remediation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
