About The Position

Top Skills & Years of Experience: • 3–5 years of experience in capacity planning, workforce planning, service operations analytics, or a related operational planning role • Ability to analyze operational data and translate findings into actionable staffing or workload recommendations • Experience supporting forecasting or capacity planning in a customer service, contact center, or operational environment Other required Skills: • Experience building or refining forecasting models using historical data and demand assumptions • Experience supporting process improvement or operational efficiency initiatives

Requirements

  • 3–5 years of experience in capacity planning, workforce planning, service operations analytics, or a related operational planning role
  • Ability to analyze operational data and translate findings into actionable staffing or workload recommendations
  • Experience supporting forecasting or capacity planning in a customer service, contact center, or operational environment
  • Experience building or refining forecasting models using historical data and demand assumptions
  • Experience supporting process improvement or operational efficiency initiatives
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