Sr. GTM Manager

T-Mobile • Waipahu, HI

2d • Hybrid

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This position is located in Bellevue, WA - this is not a remote role. This is a hybrid schedule, requiring 3 days a week in office. • Full understanding of the consumer business including current and future roadmap. • Oversee a variety of initiatives from concept development to market launch across the consumer landscape with a laser focus on customer experience and launch readiness. • Act as a strategic partner for business and product partner teams. Review and understand the project strategy, experience, and business objectives, and provide input on potential risks, gaps, and/or competing priorities. Ensure operational execution plans are aligned with the business objectives. • Support development and alignment of overall customer experiences and end to end customer flow (buying, using, servicing, etc.) Call out any risks and assist cross functional teams with mitigation and contingency plans. • Lead the Go To Market Certification process, ensuring broad leadership visibility, cross-functional alignment, and a high-quality launch experience that meets defined expectations. • For each supported initiative, create and own the Single Source of Truth (SSOT), a comprehensive document containing key project elements such as business strategy, financials, customer experience, messaging/FAQs, enterprise readiness plans (marketing, operations, technical, PR, marketing, etc.), and post-launch support plans. Ensure the SSOT is accurate, complete, and kept up to date throughout the life of the project. • Brief and lead cross-functional support teams to ensure a successful and on-time launch. Review and approve frontline training and customer-facing marketing support content for accuracy and consistency, ensuring alignment of key messaging and positioning across all channels. • Manage the creation and approvals process of customer positioning and all up FAQs ensuring the outcome aligns with the key marketing message and frontline needs. • Drive pre and post launch preparedness – GTM Certification, go/no-go approvals, support war rooms, performance tracking and levers to steer to KPIs • Provide ongoing consumer channel support to ensure initiatives are meeting business goals and support frontline feedback, when necessary, across the product lifecycle. • The role requires strong cross functional partnership across the enterprise; specifically, with sales, customer service, marketing, PR, legal, product management, and web strategy operations leadership to ensure flawless execution for T-Mobile products and services

Requirements

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
• Excellent organization skills with attention to detail
• Excellent interpersonal, presentation, oral, and written communication, and negotiation skills as candidate will interact with a variety of management levels including executives.
• Proven track record of defining and executing go-to-market strategies.
• Strong analytical, quantitative, and critical thinking skills; with strong bias towards data-based decision making
• Shows initiative, anticipates, and prepares for upcoming situations, takes advantage of opportunities, acts quickly and decisively, addresses issues before they become problematic
• Proven ability to engage and influence large teams and functional leaders.
• Ability to work efficiently and effectively under extreme time constraints to deliver high quality results under critical deadlines.
• Ability to lead in ambiguous and rapidly changing business environment situations and effectively negotiate to gain resolution
• Ability to influence, lead and coach cross functional teams and champion new concepts and ideas.
• Excellent consumer instincts – know what customers care about and how the wireless service model can support
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• 5 years marketing or relevant experience (Desired: wireless or technology experience)

Responsibilities

• Full understanding of the consumer business including current and future roadmap.
• Oversee a variety of initiatives from concept development to market launch across the consumer landscape with a laser focus on customer experience and launch readiness.
• Act as a strategic partner for business and product partner teams. Review and understand the project strategy, experience, and business objectives, and provide input on potential risks, gaps, and/or competing priorities. Ensure operational execution plans are aligned with the business objectives.
• Support development and alignment of overall customer experiences and end to end customer flow (buying, using, servicing, etc.) Call out any risks and assist cross functional teams with mitigation and contingency plans.
• Lead the Go To Market Certification process, ensuring broad leadership visibility, cross-functional alignment, and a high-quality launch experience that meets defined expectations.
• For each supported initiative, create and own the Single Source of Truth (SSOT), a comprehensive document containing key project elements such as business strategy, financials, customer experience, messaging/FAQs, enterprise readiness plans (marketing, operations, technical, PR, marketing, etc.), and post-launch support plans. Ensure the SSOT is accurate, complete, and kept up to date throughout the life of the project.
• Brief and lead cross-functional support teams to ensure a successful and on-time launch. Review and approve frontline training and customer-facing marketing support content for accuracy and consistency, ensuring alignment of key messaging and positioning across all channels.
• Manage the creation and approvals process of customer positioning and all up FAQs ensuring the outcome aligns with the key marketing message and frontline needs.
• Drive pre and post launch preparedness – GTM Certification, go/no-go approvals, support war rooms, performance tracking and levers to steer to KPIs
• Provide ongoing consumer channel support to ensure initiatives are meeting business goals and support frontline feedback, when necessary, across the product lifecycle.
• The role requires strong cross functional partnership across the enterprise; specifically, with sales, customer service, marketing, PR, legal, product management, and web strategy operations leadership to ensure flawless execution for T-Mobile products and services
• Also responsible for additional job duties/responsibilities as assigned by management.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level