Sr General Manager

Vacasa • South Yarmouth, MA

2d • $85,000 - $100,000 • Hybrid

About The Position

As part of our operations leadership team, you'll guide our geographically dispersed staff to achieve success across multiple locations. You'll develop emerging leaders, build strong teams that meet KPIs, and balance operational efficiency with quality standards to ensure exceptional experiences for owners, guests, and employees.

Requirements

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Minimum 5 years experience working in operations positions within this or similar industry.
• Prior experience in supervisory or management level position in a similar industry.
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Responsibilities

• Lead and develop a team of employees, including General Managers, through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management for a portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Conduct regular inspections prior to guest and owner arrivals.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
• Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Represent the team in leadership meetings and communicate strategic decisions effectively to direct reports.
• Partner and assist your Onboarding team when new units join the portfolio.
• Other duties as assigned because every day is different in hospitality!

Benefits

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off
• Employee Assistance Program (EAP)
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed