Sr. Fulfillment Consultant

ShipMonk • Fort Lauderdale, FL

2d

About The Position

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● Own it: We take ownership of our work, our mistakes, and our successes.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sht done: We're a fast-paced, high-growth company that values action and results.

Requirements

• A minimum of 2 years of sales, portfolio, account executive or relationship management experience with the proven ability to accelerate account growth and engagement.
• The ability to navigate multiple internal systems and tools and thrive in a fast-paced environment
• The ability to work effectively within a team environment
• Prior experience with Salesforce or similar CRM tool
• Strong written and verbal communication skills
• This role requires an analytical mind that can think innovatively and challenge traditional servicing approaches
• Ability to negotiate service agreements
• Ability to build relationships
• Organizational and time-management skills
• Business acumen
• Enthusiastic and passionate

Responsibilities

• Product Knowledge Expert: Understand ShipMonk’s products’ features allowing you to present the benefits accurately and persuasively. We need enthusiastic individuals to be passionate about ShipMonk’s products and eager to share the benefits while selling to perspective clients.
• Presentation Skills: Able to facilitate a flawless presentation that engages the customer, interprets and understands the mindset of the listener while providing a consultative approach to negotiate service agreements to close business.
• Relationship Builder: Construct strong relationships with customers that embody the Shipmonk "GSD" attitude.
• Problem Solver: Find that solutions equal customer retention and closed deals. Candidates must use critical thinking to identify an issue and provide solutions that win business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees