Sr Executive Assistant

ServiceNow•Santa Clara, CA

15h•Onsite

About The Position

ServiceNow, founded in 2004 in San Diego, California, is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500®. The company's intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. This role is for a Sr Executive Assistant who will drive operational excellence for the Chief Strategy Officer (CSO) while serving as a trusted partner across a wide range of strategic and administrative responsibilities.

Requirements

10+ years of experience supporting C-level executives, preferably in strategy, operations, or corporate leadership environments
Exceptional organizational skills and meticulous attention to detail
Strong business judgment and a solutions-oriented mindset
Proven ability to manage multiple priorities in a fast-paced, high-pressure environment
Outstanding communication skills, including writing, editing, and executive-level correspondence
Demonstrated discretion and ability to handle highly confidential information
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
Excellent interpersonal skills and the ability to build trust across all levels of an organization
The ability to adapt communication style based on audience and context
A proactive, resourceful approach with strong problem-solving capabilities
A high level of professionalism, resilience, and flexibility
A genuine passion for the Executive Assistant role as a strategic partner

Nice To Haves

Bachelor’s degree
Experience supporting executives in a global, matrixed organization
Experience partnering with senior leadership, Board members, or external stakeholders

Responsibilities

Manage the CSO’s dynamic calendar, ensuring alignment with strategic priorities and optimizing time across competing demands
Act as a gatekeeper and decision facilitator, prioritizing requests and ensuring the CSO is focused on highest-impact activities
Prepare briefing materials, presentations, and correspondence to support internal and external engagements
Track key initiatives and follow-ups to ensure execution against strategic objectives
Serve as a primary point of contact for senior leaders, Board members, investors, and external stakeholders
Build strong cross-functional relationships to enable effective coordination and communication
Partner closely with Communications and PR teams to support external engagements, speaking opportunities, and strategic initiatives
Represent the CSO’s office with professionalism, diplomacy, and sound judgment
Plan and execute leadership meetings, strategic sessions, and team off-sites end-to-end
Develop agendas, coordinate logistics, and ensure all materials are prepared and delivered on time
Drive follow-ups and action items to ensure outcomes are achieved
Manage complex, international travel arrangements, including detailed itineraries and contingency planning
Coordinate meetings across multiple time zones with global stakeholders
Provide flexible support outside standard hours as needed to support a global organization
Handle sensitive and confidential information with the highest level of discretion
Manage expense reporting and administrative processes with accuracy and efficiency
Continuously improve processes and workflows to enhance the effectiveness of the CSO’s office
Operate with a high degree of autonomy, anticipating needs and solving problems proactively