Sr End User Computing

Elbit America•Fort Worth, TX

About The Position

The Senior End User Services (EUS) Engineer performs level 3 support, research, policy development, MECM/Intune software packaging, configuration management, imaging, Microsoft & 3rd party patch management and new technologies for the End-User Services environment including the Azure GCC High environment. They will develop, execute and monitor operations across the Company. This position will assist the EUS Manager in leading and providing hands-on services to perform these objectives.

Requirements

Strong experience with MECM, Intune, Office 365, WSUS, Office, Windows OS, package development and Group Policy
Strong experience with Microsoft Azure cloud environment
Experience in imaging Windows
Experience with MS Outlook and Exchange
Experienced in asset management tools and techniques
Experience in monitoring operations and providing metrics
Will have a wide variety of expertise on PC application software
Excellent writing skills to develop and maintain policies and procedures
Highly developed analysis and problem-solving skills
Ability to prioritize and complete project tasks within required deadlines
Drive and resourcefulness in making contributions both inside and outside areas of specifically assigned responsibilities
Ability to present ideas effectively to individuals or groups when given time for preparation; targeting presentations to characteristics or needs of the audience
Presenting complex/technical information in a form that non-technical people can understand
General understanding of business processes
Ability to apply sound judgment
Committing to an action after developing alternative courses of action that are based on logical assumptions and factual information and that take resources, constraints, and organizational values into consideration
Ability to communicate clearly both verbally and in writing in diverse situations with all levels of management, vendors, customers (internal), and peers
Ability and willingness to continue to expand knowledge and experience base
Ability to function as part of a team, involving and supporting others to get the job done
Bachelor’s degree in computer science or a related field with typically 5-10 or more years of successful IT professional experience, or equivalent education, training and/or experience
3+ years of networks and infrastructure systems Administration
3+ years Windows administration
2+ years of experience building and managing cloud infrastructure using Microsoft Azure
Demonstrated knowledge of Azure architecture and core services such as Virtual Machines, Group Policy, MFA, Azure Active Directory, Management Groups, Resource Groups, Azure Regions, Azure Functions, Azure Networking, Azure IPsec Connections, Network Security Groups, Azure VDI, and Firewalls
Must possess MECM, O365, & Intune experience
Knowledge of Windows 10/11
Strong PowerShell scripting abilities
Solid background with SQL queries
A consultative/advisory mindset with the ability to design Windows 10/11 in the areas of OS deployments, image creation, distribution
Windows 10/11 desktop migration (Windows design/migrations, MDT, DDPS, MDOP, OSD, Office suite migrations)
Application packaging & scripting
Desktop & Server patching
Must possess proven analytical ability and high-level technical background
This is a hands-on position
Must be US Citizen

Nice To Haves

Experience in the Azure Government Cloud environment is a plus
Prefer the candidate to have manufacturing IT experience.

Responsibilities

Implements, administers and configures the MECM Enterprise and Intune environment
Implements, administers and configures the Microsoft Intune environment for PCs & mobile devices (IOS & Android)
Create software packages, task sequences, OSDs, and patch management for deployment through MECM & Intune
Performs desktop deployment automation architecture, design/migration and troubleshooting
Microsoft Azure support experience driving resolution of complex critical problems across a large enterprise
Collaborate with our Senior Cloud Engineer as projects dictate
Creates, tests and deploys OS images
Create reports utilizing PowerShell and SQL for automation and custom reporting
Packages, deploys, installs and administers all ESA approved software to include specialized applications in manufacturing and engineering
Provides technical expertise, guidance and strategic recommendations to other IT groups regarding configuration, deployment, and imaging issues
Troubleshooting connectivity and deployment issues with end user devices and assisting the service desk with resolution of in-depth end user issues
Staying up to date on the evolving functionality of MECM/Intune and working with IT stakeholders to implement new features as they become available
Developing End-User Computing policies, standards and procedures for hardware and software.
Develop and maintain Group Policy
Disk and email encryption
PC software and hardware standards
Provide expertise in complex software configuration for common and specialized software
Adhere to all IT policies and procedures.
Oversee and execute new version and technology projects and other similar duties as assigned.
Strong knowledge of PowerShell scripting
Collaborate with other members of the technology department to ensure application and infrastructure performance metrics are consistently met.
Create technical documentation, including architectural diagrams, specifications, configuration, and processes.