Sr. Employee Relations Partner (Non-Investigations)

OpenAI•San Francisco, CA

26d•Hybrid

About The Position

About the Team OpenAI’s People team is committed to hiring, engaging, and supporting world-class talent to help safely build and deploy universally beneficial Artificial General Intelligence (AGI). The Global Employee Relations and People Standards team brings together expertise in employee relations, employment investigations, and People compliance, policy, and standards. We play a critical role in shaping how OpenAI supports its people through complexity, growth, and change. Our team guides and supports the company through some of its most nuanced and high-impact people challenges. We operate with deep context and care, balancing trust, judgment, and creativity in every situation. We don’t default to predefined frameworks. Instead, we take a principled yet flexible approach, designing thoughtful, tailored solutions that reflect our values, the needs of our employees, and the unique pace of OpenAI. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. About the Role We’re looking for a Senior Employee Relations Partner to focus on the non-investigative side of ER work, supporting high-trust, high-impact people matters. This includes conflict resolution, high-risk performance management, sensitive employee exits, and navigating workplace dynamics that require thoughtful, strategic support even when they don’t involve formal investigations. This role will report to another senior member of the team. We're looking for someone who brings creativity, flexibility, and a deeply human-centered approach to solving people challenges. You’re energized by complexity and nuance, and instinctively seek out tailored, thoughtful solutions rather than one-size-fits-all answers. You don’t just apply rules; you understand context, think strategically, and help leaders make principled decisions that reflect our values and evolving culture. This role is a fit for someone who adapts quickly, thrives in uncertainty, and focuses on what’s possible, not just what’s standard. This work requires exceptional interpersonal skills and the ability to connect across all levels, build trust quickly, and guide leaders with clarity and confidence. You should be comfortable in a high-growth, fast-changing environment, making sound decisions with imperfect information. You bring expertise in navigating high-tension, highly escalated employee situations, and remain calm, clear-headed, and grounded under pressure. You’ll approach your work with urgency, empathy, and strong judgment, serving as a collaborative partner and steady presence in nuanced people moments. Your impact will help reinforce a culture of clarity, accountability, and psychological safety, and support leaders and teams in doing their best work through times of growth and complexity. This role will report to another Senior Employee Relations Partner on the team and will collaborate closely with cross-functional partners across the ER and People Standards organization.

Requirements

A Bachelor’s degree with 8+ years of experience in employee relations or other People experience roles, ideally in high-growth, fast-paced, and highly dynamic environments.
A non-conventional mindset. You bring creative, outside-the-box thinking to complex people issues, and you’re not bound by the way things have always been done. You know when structure helps, and when a bespoke approach is the better path.
Proven experience managing high-tension, highly escalated employee situations with discretion, empathy, and calm under pressure. You know how to de-escalate effectively, build trust in difficult moments, and support leaders through emotionally charged or high-stakes scenarios.
A proven track record of handling complex performance management, re-orgs, position elimination, sensitive exits, and conflict resolution with a steady, thoughtful, and pragmatic approach.
Exceptional interpersonal and relationship-building skills—you build trust quickly, communicate with warmth and clarity, and can connect with employees, managers, and senior leaders alike.
A low-ego, high-ownership mindset. You’re equally comfortable advising executives and rolling up your sleeves to fine-tune a template, fix a process, or support an employee through a difficult moment.
Strong instincts for people and culture, with the ability to read situations, understand organizational dynamics, and offer grounded, empathetic guidance.
Excellent verbal and written communication skills, especially when navigating sensitive or high-stakes conversations.
Comfort operating in ambiguity and rapid change, with the ability to move quickly and decisively while staying aligned with OpenAI’s mission and values.
A commitment to fairness, discretion, and principled decision-making. You’re thoughtful, balanced, and clear-eyed, even under pressure.

Nice To Haves

Experience in tech, research, or mission-driven orgs is a plus.

Responsibilities

Advise and guide managers, HRBPs, and cross-functional partners through complex or high-risk employee situations, including conflict resolution, interpersonal friction, performance challenges, and difficult conversations. You’ll bring emotional intelligence and principled thinking to every interaction.
Partner closely with Legal and HRBPs on strategic performance management, offering guidance on performance improvement plans (PIPs), documentation, and exit strategies. You'll help ensure decisions prioritize fairness to the individual while also supporting overall team health and business needs.
Lead or support sensitive, high-touch employee exits where preserving dignity, ensuring compliance, and maintaining cultural alignment are all essential.
Act as a sounding board and escalation partner for workplace culture concerns, manager-employee dynamics, and early signals of broader people issues.
Help build scalable tools and frameworks that strengthen ER support across the company and reduce over-reliance on formal processes or investigations.
Collaborate cross-functionally with HRBPs, Legal, cross-functional partners, and leadership to ensure alignment on people decisions, organizational changes, and policy implementation.
Navigate ambiguity with a proactive, calm, creative, and solutions-oriented mindset, helping to clarify issues and move toward resolution in a dynamic, evolving environment.
Use data and insight to identify trends and advise on systemic solutions that promote trust, engagement, and long-term cultural health.