Sr. Electronic Payments Services Coordinator

Communication Federal Credit Union•Oklahoma City, OK

About The Position

The Sr. Electronic Payment Services Coordinator is responsible for overseeing administrative tasks related to electronic payment services, including share drafts, ACH, and wire transactions. This role ensures compliance with current regulations, maintains updated procedures, and provides support to branches, members, and internal teams regarding electronic payment inquiries.

Requirements

Accredited ACH Professional (AAP) certification required.
Minimum of two years' experience in a financial institution, preferably with electronic payments exposure.
High school diploma or GED; combination of relevant education, training, and experience that supports the required competencies.
Strong written and verbal communication skills, including the ability to draft professional reports and correspondence using proper grammar.
Ability to analyze and interpret documents such as regulations, and internal policies.
Proficiency in intermediate mathematical concepts, including decimals, percentages, and fractions.
Exceptional attention to detail and accuracy in all tasks.
Effective interpersonal skills for engaging with members, external parties, and colleagues in a courteous and professional manner.
Strong organizational skills with the ability to prioritize multiple tasks and adapt to shifting priorities.
Proficiency in Microsoft Word and Excel, along with advanced capabilities in core financial software applications.

Responsibilities

Monitor regulatory changes and update procedures accordingly to ensure compliance.
Resolve account discrepancies in a timely and professional manner, handling inquiries, adjustments, and related correspondence.
Manage unposted errors and exception items efficiently.
Execute tasks associated with additional programs as assigned.
Serve as a resource for branch staff, providing guidance on electronic payment service-related inquiries.