Electronic Payments Operations Leader

Wintrust•Rosemont, IL

3d•$117,000 - $170,000•Hybrid

About The Position

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours With 175+ community bank locations, we offer opportunities to grow and develop in your career Promote from within culture Why join this team? We have a culture that encourages an entrepreneurial spirit We offer multiple opportunities for development and upward mobility What You’ll Do: Position Overview: The Electronic Payments Leader is responsible for the direction of operational execution of electronic funds transfer related activities in accordance with regulatory guidance (e.g. OFAC, BSA, AML, NACHA, Dodd-Frank), policies, procedures and service level agreements. Electronic funds transfer largely represents domestic and international wire transfers.. The incumbent will lead and participate in transformational projects such as the implementation of new products, services and systems as well as implementing lean management principles to drive operational excellence.

Requirements

10 plus years’ experience as a leader in Bank Operations preferably in Electronic Payment Operations.
Bachelor’s degree preferred
Knowledge and accumulated experience with payments best practices, payment system delivery channels and payment technologies.
Must be able to organize, perform complex analysis, conceptualize new ideas, interpret applicable laws and regulations and other technical matters, solve complex problems and make sound decisions.
Excellent organizational, conceptual, listening, training and coaching skills, and verbal/written communication skills.
Detailed oriented and deadline driven, with the ability to prioritize, focus, and thrive in a high paced multi-tasking environment.
Recognizes and identifies problems or issues and develops solutions and recommendations to solve the situation.
Finastra Global Pay Plus or other comparable wire platforms
Advanced Computer Skills

Responsibilities

Lead a team of 25 - 30 professionals
Operate with pace and a sense of urgency for day-to-day activities and escalations
Plan and direct workflow to improve efficiency, quality and timeliness of work, and ensure deadlines/processing cut offs met
Establish and maintain Business Continuity Plan for applicable services
Develop, mentor and coach team members to achieve performance goals through individual check-ins, team meetings, periodic skills coaching, and mid-year and annual reviews.
Support a culture of continuous learning, improvement and process excellence
Fully implement process management principles (to be coordinated with Project Management/Business Process Improvement (BPI) as needed) through focus on performance standards, metrics and workflow analysis.
Develop, implement, maintain and update department systems and procedures to support changes and continually improve operational efficiency.
Develop annual employee engagement action plans with quarterly tracking of results.
Build and maintain strong partnerships across Wintrust
Role model Wintrust’s core values and ensure that all direct reports do as well.
In conjunction with Treasury Management and Product Management, develop roadmap to ensure products and services provided meet and exceed customer expectations, remain competitive in the market and manage and minimize fraud
Lead projects and initiatives and/or partner across the organization to analyze and implement new systems, functionality, et al