Sr. Director, Sales Onboarding & Performance Development

Broadcast Music, Inc.•Nashville, TN

9h•Onsite

About The Position

You won’t just support sales—you’ll define how sales excellence is built, coached, and sustained from day one. We’re looking for a dynamic, strategic leader to build and elevate the onboarding, coaching, and performance development experience for our General Licensing organization. As Senior Director, Sales Onboarding & Performance Development, you will own the end-to-end first-year experience for new Licensing Representatives while driving continuous growth, quality, and performance across the broader sales organization. This is a highly visible leadership role for someone who thrives at the intersection of sales strategy, talent development, quality, and operational excellence—and who is passionate about helping people perform at their best.

Requirements

Bachelor’s degree in a related field required; Master’s degree preferred.
7+ years of experience designing and delivering coaching, training, and quality development programs.
5+ years of experience hiring, onboarding, managing, and developing teams.
Hands-on experience with call quality platforms and customer interaction analytics.
Proven leader with a goal-driven mindset who motivates teams to achieve high performance.
Strong expertise in sales onboarding, coaching methodologies, and performance development.
Innovative thinker who brings fresh, engaging approaches to training and development.
Exceptional communication and presentation skills—able to facilitate, influence, and inspire.
Strong interpersonal, negotiation, and conflict-management skills.
Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
Self-starter with the ability to adapt quickly to change.
Culturally aware, personable leader who builds trust with diverse teams.
Experience with CRM platforms (e.g., Salesforce) and strong proficiency in Microsoft 365.

Nice To Haves

Call center or customer contact center experience strongly preferred.
Master’s degree preferred.

Responsibilities

Lead Sales Onboarding Excellence
Design and deliver a best-in-class onboarding experience for new Licensing Sales hires, from offer acceptance through their first year.
Partner with Sales leadership and Talent Acquisition to support candidate selection, including resume review, interviewing, and hiring recommendations.
Own new-hire schedules and ensure all training, tools, systems, and resources are in place for success.
Facilitate engaging, high-impact new hire training and assessments that drive skill development, confidence, and early productivity.
Direct and mentor Sales Performance Development leaders to identify individual growth opportunities and execute targeted development plans.
Drive Performance & Development Strategy
Create and execute a comprehensive growth and development strategy for Licensing Sales, blending onboarding, ongoing training, performance coaching, and quality development.
Design and deliver coaching frameworks that elevate effectiveness across all Licensing Sales roles.
Lead and align the work of Performance Development Coaches to ensure consistency, impact, and measurable results.
Contribute to Instructional Design to ensure training programs are modern, scalable, and aligned to business goals.
Extend coaching, training, and quality initiatives to Chain Sales & Centralized Accounts, Customer Relations, and Collections Services as needed.
Own Quality & Analytics
Design and lead a robust quality development program for all Licensing Sales team members engaged in customer interactions.
Administer and optimize call quality platforms, including call recording, scoring, analytics, and reporting.
Translate customer interaction data into actionable insights that support training, coaching, and performance improvement.
Ensure quality initiatives are tightly aligned with onboarding and ongoing training programs.
Improve Sales Processes
Organize and maintain Inside Sales new business process documentation.
Partner with Sales leadership to identify and implement process improvements that drive efficiency and effectiveness.
Collaborate with Licensing Operations and Research & Development to prioritize enhancements and improve upstream/downstream workflows.
Identify training and coaching opportunities tied to process adherence and performance improvement.
Lead, Inspire, and Build Teams
Directly manage and develop a team of sales onboarding, training, and performance professionals.
Hire, coach, evaluate, and support team members in alignment with company policies and values.
Provide project leadership on cross-functional Licensing initiatives as needed.
Champion BMI’s Core Values and actively cultivate a culture of diversity, inclusion, and belonging.