Sr. Director, Product Marketing Operations

Genesys

10h

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is looking for a strategic and experienced leader to establish, lead and grown a new Product Marketing Operations function. Reporting to the SVP of Product Marketing, you will join the product marketing leadership team and be a key contributor, playing a critical role in shaping how we bring products and major GTM initiatives to market, as well as ensuring delivering of timely and regular market insights to ensure GTM success. This role requires a proven leader with deep operational expertise, a track record of building and leading high-performing teams, as well as the ability to collaborate closely with executive and cross-functional stakeholders. You will build and lead a global team responsible for launch operations, project management, and product marketing research—establishing a foundation for operational excellence.

Requirements

10+ years of experience in marketing or product operations, including managing global project management teams in SaaS or technology environments
Demonstrated success in leading large-scale, cross-functional initiatives and product launches
Proven ability to lead through influence and build partnerships across diverse global teams
Excellent organizational, communication, and executive engagement skills
Track record of managing and mentoring high-performing teams
PMP or equivalent project management certification (mandatory)

Nice To Haves

Familiarity with customer experience (CX) platforms and AI technologies (preferred)

Responsibilities

Lead and grow a cross-functional team spanning project management, launch operations, and market research
Design, implement, and scale processes and best practices that support best in class execution and cross-functional alignment
Drive complex, global product marketing initiatives from planning through execution—ensuring they are delivered on time, within scope, and aligned to strategic goals
Oversee go-to-market (GTM) readiness for product launches in close partnership with Product Marketing, Product Management, Enablement, and Sales
Deliver clear, frequent communication to stakeholders at all levels, including updates on project milestones and actionable insights from market, customer, and competitive research
Build a data-driven function that uses market intelligence to inform strategy, prioritize opportunities, and improve GTM outcomes
Foster a high-performing, collaborative, and inclusive team culture, with a focus on talent development and continuous improvement
Partner closely with executive leadership across marketing, product, and sales to support business objectives and ensure operational alignment