Sr. Director of Product Management, Payments

Springbrook Holding Company LLC•Denver, CO

4d•Remote

About The Position

We are seeking a Senior Director of Product Management for Payments to lead the strategy, performance, and evolution of Springbrook's payments portfolio. This is a strategic, market-facing leadership role responsible for aligning product direction with business outcomes such as revenue growth, attach rate expansion, customer retention, and gross margin improvement. You will define and execute the payments strategy across our portfolio and play a key role in expanding Springbrook's payments ecosystem into adjacent areas and delivering differentiated value through ERP integration. This role requires deep expertise across the payments value chain and experience serving SMB and mid-market customers. This position is available for remote work.

Requirements

12+ years of product management experience, including leadership roles in payments, fintech, or SaaS
Strong experience in market-oriented product management, including competitive analysis, opportunity sizing, and business case development
Expertise across the payments value chain, including PayFac or merchant acquiring models
Proven ability to tie product strategy to measurable business outcomes (growth, retention, attach rate, margin)
Experience leading product teams and driving execution across complex, multi-product environments
Experience working cross-functionally with senior stakeholders across finance, sales, engineering, and operations
Excellent communication, influencing, and presentation skills
Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered)

Nice To Haves

Experience building and scaling payments products for SMB and mid-market customers
Experience in GovTech, municipal software, utilities, or regulated industries
Experience expanding payments capabilities into AP payments, disbursements, or embedded finance
Familiarity with ERP-integrated payments and financial workflows
Strong financial acumen, including pricing and margin optimization

Responsibilities

Define and drive the product strategy for Springbrook's payments portfolio, including Xpress Bill Pay, Next Bill Pay, Civic Pay, QPay, and PathPoint PayFac
Evaluate and optimize the portfolio, including rationalization and migration strategies across acquired and legacy platforms
Maintain deep understanding of the competitive landscape in GovTech payments and identify opportunities for differentiation and growth
Develop data-driven business cases to inform product investments, platform strategy, and prioritization
Identify and evaluate opportunities to expand Springbrook's payments ecosystem beyond current offerings, including AP payments, disbursements, and embedded financial capabilities
Partner cross-functionally to define build, buy, or partner strategies
Support development of new monetization opportunities tied to expanded payments capabilities
Drive alignment between product strategy, roadmap and key business outcomes, including revenue growth, ERP attach rates, retention, and gross margin
Define, track, and report on KPIs across the payments portfolio
Partner with finance and leadership to support pricing strategy, forecasting, and ROI analysis
Lead and develop a team of product managers, establishing a high-performing and accountable product organization
Ensure roadmaps are market-informed, customer-driven, and aligned with strategic priorities
Partner closely with engineering, design, and delivery teams to execute effectively and deliver high-quality outcomes
Promote a data-driven, outcome-oriented approach to product development
Partner closely with ERP product and UX teams to deliver deeply integrated, seamless payment experiences across Springbrook's platform
Identify and drive new product capabilities and embedded payment experiences that increase payments adoption and generate incremental revenue
Ensure payments are tightly integrated with core ERP workflows (e.g., billing, receivables, permitting, licensing) to maximize usability and attach rates
Define and execute strategies to increase electronic payment adoption among municipalities and utilities, including migration from in-person and mail-in payments
Develop product and experience strategies that encourage citizen enrollment in online and digital payment channels
Partner with go-to-market teams to drive behavioral change, improve conversion, and increase utilization of digital payments
Serve as a senior voice of the customer, ensuring products meet the needs of municipalities, utilities, and SMB/mid-market organizations
Partner with sales, marketing, and customer success to drive adoption, positioning, and expansion of payments solutions
Identify opportunities to improve the end-to-end customer payment and financial experience
Apply deep knowledge across the payments value chain (PayFac, acquiring, gateways, processors, risk, compliance, settlement, reconciliation)
Inform strategic decisions on how Springbrook participates in and captures value across the ecosystem
Monitor regulatory, compliance, and security trends (PCI DSS, NACHA, etc.)
Drive continuous improvement across product processes, prioritization, and cross-functional alignment
Maintain awareness of Springbrook security and privacy policies
Report any security incident or suspected security incident to the Springbrook Incident Response Team