Sr. Director, Product Management

Uniphore•Palo Alto, CA

About The Position

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. We are seeking a visionary and results-driven Senior Director of Product Management to lead the X-Stream product line. X-Stream is Uniphore's flagship AI-ready knowledge fabric and Modeling platforming, designed to industrialize the conversion of structured and unstructured multimodal data into domain-specific knowledge across the enterprise. This role is pivotal in shaping the future of enterprise AI applications, enabling organizations to leverage their own data for scalable, secure AI solutions.

Requirements

Education: Bachelor's degree in Computer Science, Engineering, Data Science, or a related field; MBA or advanced degree preferred.
Experience: 15+ years in product management, with at least 10 years in AI, data platforms, or enterprise SaaS solutions.
Expertise: Deep understanding of AI/ML technologies, have worked with GEN AI and LLM models, data architecture, and enterprise software ecosystems.
Strategic thinker: Ability to think strategically and translate business goals into actionable AI product plans.
Hands-on: Strong technical background with hands-on experience in AI technologies, Generative AI and data platforms
Leadership proven track record of leading cross-functional teams and delivering complex products to market.
Building Team: Proven ability to lead and inspire AI product teams, with a track record of building and scaling high-performing teams.
Communication: Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels.

Responsibilities

Product Strategy & Vision: Define and execute the product roadmap for X-Stream, aligning with Uniphore's strategic objectives and market needs.
Cross-Functional Collaboration: Collaborate with engineering, data science, sales, marketing, and customer success teams to drive product development and ensure successful go-to-market execution.
Leadership: Lead and mentor a team of AI product managers, fostering a culture of innovation, collaboration, and excellence.
Customer-Centric Innovation: Engage with enterprise clients to understand their challenges and translate insights into product enhancements that deliver tangible business outcomes.
AI & Data Expertise: Oversee the evolution of advanced retrieval-augmented generation (RAG) capabilities, multimodal data enrichment, enterprise-scale knowledge graphs, automation of fine-tuning language models capabilities of the X-Stream platform.
Governance & Compliance: Ensure that Knowledge and Models adheres to industry standards for data governance, including PII protection, prompt injection detection, hallucination mitigation, company policy adherence etc
Lifecycle: Oversee the entire AI product lifecycle, from ideation and development to deployment and optimization, ensuring timely and high-quality delivery.
Prioritization: Work with customers, partners, sales, delivery, customer success, application product management teams and support teams to understand market needs, define X-Stream product roadmap and prioritize development efforts.
Stakeholder handling: Serve as a key point of contact for internal and external stakeholders, providing updates on X-Stream product progress and addressing any concerns or issues.
Market Leadership: Position X-Stream as a leader in the AI knowledge management space through thought leadership, analyst relations, and industry partnerships.