Senior Director, Information Technology Innovation

Feeding Tampa Bay•Tampa, FL

2h•$102,100 - $130,700•Onsite

About The Position

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families, and seniors across our area — because it’s possible. Position Title: Sr. Director of Information Technology Innovation Reports to: CFO Direct Reports: IT Manager, Technology PMO, Help Desk Technician (3) Department: Administration Location: Causeway Center Classification: On-site Core Hours: 8:00 AM - 4:00 PM Status: Exempt Range: $102,100 - 130,700 SUMMARY Sr. Director of Information Technology is a strategic leader responsible for the vision, implementation, and management of Feeding Tampa Bay’s technology infrastructure, enterprise systems, and cybersecurity. You will not just "keep the lights on"—you will leverage technology to optimize food distribution logistics, enhance donor engagement, and improve data visibility to drive decision-making. This role requires a forward-thinking technologist who can translate complex technical concepts into actionable business strategies that support our mission. You will oversee the IT department, manage vendor relationships, and ensure our systems (including Salesforce, ERP, and Warehouse Management Systems) are scalable, secure, and user-friendly.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Feeding Tampa Bay, we live by our Grow Code. The ideal candidate is:
Mission-Passionate: Driven by the moral responsibility to uplift our community.
Collaborative: Believes that partnerships—internal and external—are the lifeblood of success.
Innovative: Willing to disrupt ineffective systems to find better solutions for our neighbors.
Compassionate: Serves with integrity and without prejudice.
Education & Experience:
Bachelor’s Degree in Information Technology, Computer Science, or a related field; Master’s Degree is a plus.
10+ years of progressive experience in IT management, with at least 3-5 years in a Director-level or senior leadership role.
Technical Competencies:
Proven expertise in managing Salesforce environments (Admin certification is a plus) or similar complex CRMs.
Strong background in cloud environments (Microsoft Azure, Office 365) and network infrastructure (Cisco/Meraki).
Experience with ERP and Warehouse Management Systems (WMS).
Demonstrated success in cybersecurity management and disaster recovery planning.
Leadership Skills:
Strategic Vision: Ability to see the "big picture" of how tech aids hunger relief.
Communication: Excellent ability to explain technical concepts to non-technical stakeholders and board members.
Ability to thrive in a fast-paced, evolving environment
Strong track record of delivering complex IT projects on time and within budget.

Nice To Haves

Experience in the non-profit sector or supply chain/logistics industries is highly desirable.
Proven expertise in managing Salesforce environments (Admin certification is a plus) or similar complex CRMs.
Bachelor’s Degree in Information Technology, Computer Science, or a related field; Master’s Degree is a plus.

Responsibilities

Strategic Technology Leadership
Develop and execute an IT roadmap that aligns with Feeding Tampa Bay’s strategic goals (e.g., "Pathways to Possibilities").
Serve as a trusted advisor to the Executive Team, identifying opportunities where technology can improve operational efficiency or expand community reach.
Lead the digital transformation of the organization, moving from legacy processes to integrated, cloud-first solutions.
Manage the annual IT budget, ensuring resources are allocated effectively for hardware, software licensing, and capital projects.
Team Development: Lead and mentor a high-performing IT team, fostering a culture where "mistakes are gained knowledge."
External Ambassador: Act as a liaison to tech partners, donors, and the Feeding America network to bring best-in-class innovations to the Tampa Bay region.
Infrastructure & Operations
Oversee the management of the organization’s network, server infrastructure, and telecommunications across the main Causeway Center and remote sites (e.g., Trinity Cafe, Empowerment Centers).
Ensure high availability and reliability of critical systems, including Warehouse Management Systems (WMS) and inventory tracking tools essential for food distribution.
Manage the IT Service Desk to provide responsive technical support for staff and volunteers, ensuring a seamless user experience.
Oversee mobile device management (MDM) for a fleet of remote devices used by drivers and field teams.
Strategic Innovation & Roadmap
Design and execute a technology roadmap that transitions FTB from traditional IT support to a proactive, data-first innovation engine.
Evaluate and implement high-impact technologies such as AI-driven demand forecasting, IoT for cold-chain monitoring, and automated warehouse logistics.
Lead the integration of technology within the facility, including the computer labs, "smart" grocery systems, and the high-volume production kitchen.
Enterprise Systems & Data Management
Act as the primary owner for core enterprise applications, specifically Salesforce (CRM), financial systems, and HRIS (Paylocity).
Collaborate with the Business Intelligence team to ensure data integrity, governance, and security, facilitating accurate reporting on meals served and donor impact.
Lead integration projects to ensure systems "talk" to each other, reducing manual data entry and breaking down information silos.
Break down silos between Programs, Development, and Operations. Build a unified data environment that provides a 360-degree view of the "neighbor" (client) journey.
Cybersecurity & Compliance
Design and enforce comprehensive information security policies to protect sensitive donor, volunteer, and client data.
Conduct regular security audits, vulnerability assessments, and disaster recovery testing.
Ensure compliance with relevant regulations (e.g., PCI-DSS for donations, HIPAA where applicable for health programs).
Maintain a robust cybersecurity posture and disaster recovery plan, ensuring our mission-critical operations remain online during Florida’s hurricane seasons.
Vendor & Team Management
Lead, mentor, and develop a high-performing IT team, fostering a culture of continuous learning and service excellence.
Manage relationships with external managed service providers (MSPs), software vendors, and contractors to ensure delivery on SLAs and contract terms.
Negotiate contracts and procurement for IT hardware and services.