Director, Information Technology

USAA • Plano, TX

1d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a proven and dynamic technology leader to join our team and spearhead the future of our investment solutions. This pivotal role will drive innovation at scale, transforming how members and financial advisory professionals engage with investment services through seamless, compliant, and scalable CRM and Financial Planning solutions. You will lead a talented team of application delivery professionals, leveraging your deep expertise across the entire SDLC to guide technical decisions, foster architectural discussions, and drive the creation of modern, cloud-native solutions. If you are passionate about shaping the future of investment technology and are eager to make a significant impact within a mission-driven organization, this is an exceptional opportunity. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is available for this position.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in a technology function in a Software Development/Engineering or Infrastructure environment.
• 3 years of direct team lead or management experience of IT professionals.
• Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
• Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development.
• Experience conducting cost benefit analyses and leveraging results to drive technology support solutions.
• Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.
• Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses.
• Experience and ability to drive a culture of quality and personal accountability through technology support teams.
• Demonstrated experience in vendor contract management and management of distributed development teams and resources.
• Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function.
• Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders.
• Experience in inspiring, leading, and defining vision, strategy and organizational change.
• Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.
• Demonstrated ability to influence change at the executive level and team level.
• Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
• Understanding of Legislative and Regulatory Compliance Requirements.

Nice To Haves

• Possess a robust technical background, including a thorough understanding of the Software Development Life Cycle (SDLC) and architecture design, enabling you to effectively guide technical strategy and mentor development teams.
• Demonstrate significant experience with Salesforce or a strong background in financial planning tools, including oversight of their development and integration, to manage our CRM and financial planning tools effectively.
• Proven track record working within the Investments or Wealth Management sector, understanding its unique challenges and opportunities.

Responsibilities

• Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.
• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.
• Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.
• Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
• Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.
• Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.
• Oversees the availability management of technology solutions / domains by applying strong change and incident management practices.
• Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones.
• Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.
• Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.
• Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives
• May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees