Sr. Director of Enterprise Application

United Site Services•Westborough, MA

46d•Remote

About The Position

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. The Senior Director of Enterprise Applications is a hands-on leader responsible for driving strategy, execution, and daily operations of our core enterprise applications, including Netsuite ERP, Acumatica ERP, Coupa, Sidetrade, Microsoft Nav, and Salesforce (CRM, CPQ, FSL). This individual will lead a team of product owners, functional experts, and business analysts while also directly contributing to solution design, configuration oversight, testing, and vendor management. The ideal candidate combines strategic vision with practical expertise - able to partner with business stakeholders, optimize complex order-to-cash and procure-to-pay processes, and ensure our systems deliver scalable solutions that support growth in a SaaS, services-driven environment. THIS IS A FULLY REMOTE POSITION

Requirements

4 Year / Bachelors Degreein information systems, Computer Science, Business, or related field (master's preferred).
10 of experience in enterprise applications leadership with proven hands-on contributions in ERP (NetSuite, Acumatica, Coupa), and CRM systems- Salesforce (CRM, CPQ, FSL).
Strong expertise in ERP order-to-cash and procure-to-pay automation, ideally within a SaaS environment.
Proven track record managing ERP Implementation and Migrations.
Experience balancing strategic leadership with direct involvement in design, configuration, and testing.
Strong knowledge of finance, procurement, billing, revenue recognition, and professional services automation.
Excellent communication and stakeholder management skills with both technical and business leaders.
Skilled in vendor negotiations and relationship management.

Nice To Haves

Experience in Data Cloud and Agentforce
Exposure to route optimization or field service scheduling software.
Experience with AI-driven process automation and workflow orchestration.
Expertise in CPQ optimization for complex pricing and bundling models.
Familiarity with data visualization and BI platforms.
Knowledge of integration platforms (iPaaS) and API management.
Background in global ERP/CRM rollouts across multiple regions.

Responsibilities

Hands-On Leadership
Lead, mentor, and develop a high-performing team of product owners, functional experts, and business analysts.
Actively participate in solution design workshops, business process mapping, and critical system configuration reviews.
Serve as the escalation point for complex issues, diving into details when necessary to ensure resolution.
Set the tone as both a strategic leader and active contributor who rolls up their sleeves when needed.
Application Ownership & Roadmap
Own the end-to-end strategy, roadmap, and lifecycle of NetSuite, Acumatica, Coupa, Sidetrade, Microsoft Nav, and Salesforce (CRM, CPQ, FSL).
Balance strategic planning with tactical execution - guiding long-term architecture while overseeing short-term enhancements and fixes.
Ensure integrations across systems are robust, scalable, and support procure-to-pay, order-to-cash, and lead-to-cash cycles.
Business Process Enablement
Partner closely with Finance, Procurement, Sales, Services, and Operations to design and optimize business processes.
Translate business requirements into technical designs and system configurations.
Oversee testing and validation efforts, ensuring solutions meet functional needs and compliance requirements.
Vendor & Stakeholder Management
Manage day-to-day relationships with ERP, CRM, and procurement software vendors, engaging directly on escalations and key projects.
Negotiate contracts, manage licensing, and ensure vendor solutions align with business priorities.
Collaborate with executives and functional leaders to prioritize projects and allocate resources.
Program & Project Delivery
Drive execution of enterprise application initiatives with a mix of strategic oversight and hands-on involvement.
Implement structured governance, release management, and change management for all enterprise applications.
Ensure compliance with SOX, GDPR, and other relevant regulatory standards.