Sr Director, Head of Trade & Patient Services

DBV Technologies

11d•$250 - $310•Remote

About The Position

The Head of Trade and Patient Services will be a founding commercial leader responsible for designing, building, and executing DBV's end-to-end trade strategy and patient support infrastructure in the United States. This individual will serve as the strategic architect of how VIASKIN® Peanut reaches patients — from pharmacy network design and distribution strategy through patient access programs, hub services, and adherence support. Given VIASKIN® Peanut's patch-based administration and a pediatric patient population requiring ongoing engagement, this leader will need to balance operational rigor with deep patient-centricity, anticipating the unique journey of allergic children and their caregivers navigating a first-of-its-kind therapy.

Requirements

Bachelor’s Degree required; Advanced Degree preferred
A minimum of 15+ years of biotech/pharma of Market Access experience with prior leadership roles in Trade & Patient Services
Direct line team leadership experience
Experience with multiple aspects of trade and channel operations including but not limited to: customer relations, contract negotiations, distribution channel policy development, etc.
Strong understanding of the US access environment, including distributors, pharmacies, reimbursement / co-pay support services, payer coverage, pricing, patient support programs, field reimbursement specialists, etc
Working knowledge of the pharmaceutical industry and the prescription drug distribution process in a large healthcare organization or prescription drug vendor; understands the pharmaceutical supply chain distribution process
Experience in pediatric, allergy/immunology, or biologics/patch product categories
Prior leadership experience at a late-stage or launch-stage biotech or specialty pharmaceutical company
Familiarity with first-in-class or novel delivery mechanism market entry
Direct experience building or launching specialty pharmacy networks and limited distribution modes
Hands-on hub design, vendor management, and patient support program experience
Strong understanding of U.S. specialty reimbursement, GTN accounting, and payer landscape
Understanding of reimbursement methodologies utilized by commercial and government payers under pharmacy benefits
Track record of launching a specialty or rare disease product in the U.S.
Experience managing and developing cross-functional or direct report teams
Background in building hub services capabilities from ground up (not only managing established programs)
Comfort operating in an ambiguous, fast paced, pre-commercial environment
Curiosity – demonstrated desire to learn, explore, and understand new things.
Courage – ability to confront fear, uncertainty, and challenges with confidence and resolve.
Collaboration -working with others to achieve a common goal.
Credibility – builds trust, is reliable, acts with ethics and integrity.
Ability to articulate clearly and conduct verbal presentations with large and small audiences.
Ability to travel via automobile and/or airplane.
Ability to view video display terminal images < 18” away from face for extended period of time – up to four (4) hours at a time.
Ability to operate a computer keyboard and telephone.
Ability to sit for extended periods of time – up to four (4) hours at a time.
Ability to lift, tug, pull up to fifteen (15) pounds.

Responsibilities

Design and implement the U.S. trade channel strategy, including specialty pharmacy (SP) network architecture, specialty distributor (SD) relationships, and limited distribution model (LDM) framework appropriate for a biologics patch product.
Lead contracting negotiations with specialty pharmacies, hub service providers; structure agreements to optimize patient access and commercial performance.
Partner with Finance, Legal, and Market Access to develop and manage gross-to-net (GTN) assumptions, chargeback processes, returns policy, and inventory management practices.
Establish trade analytics capabilities, including sell-in/sell-through reporting, inventory tracking, and demand forecasting in partnership with Supply Chain.
Partner with Supply Chain to maintain 3PL (third-party logistics) relationships and oversee handling requirements specific to patch-based biologic products.
Build and oversee the end-to-end patient support program for VIASKIN® Peanut, including patient affordability (co-pay assistance, free drug, PAP), benefits investigation (BI), prior authorization (PA) support, and appeals navigation.
Select, contract, and manage a hub services vendor; establish KPIs, SLAs, and escalation protocols to ensure a best-in-class patient and HCP experience.
Develop patient onboarding, adherence, and re-engagement programs tailored to the needs of caregivers managing pediatric food allergy; incorporate digital touchpoints and caregiver education resources.
Partner across Market Access to ensure alignment between payer coverage policies and patient services program design, minimizing access barriers for commercially insured and government-sponsored patients.
Collaborate with Medical Affairs and Regulatory to ensure all patient services materials and communications are compliant, current, and appropriately reviewed.
Build, lead, and develop a high-performing Field Reimbursement Manager (FRM) team, including hiring, onboarding, coaching, and performance management
Define team structure, territories, and coverage models to align with commercial strategy and patient access priorities
Foster a culture of accountability, collaboration, and continuous improvement across field and internal teams
Serve as the trade and patient services lead on the U.S. launch readiness team, owning timelines, operational milestones, and readiness reviews for all trade/patient services workstreams.
Build and lead a high-performing internal team; recruit trade operations, patient services, field reimbursement and analytics talent as the organization scales.
Partner closely with Sales, Market Access, Medical Affairs, Regulatory, Legal, and Finance to ensure integrated commercial execution.
Represent DBV in external forums with trade partners, patient advocacy organizations, and industry groups as appropriate.
Establish governance and compliance frameworks for all patient support and trade operations, in close collaboration with Legal, Compliance, and Privacy.