Sr. Director Field Enablement
About The Position
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Sr. Director, Field Enablement to join our diverse, customer-focused team! As Sr. Director of Field Enablement, you will lead a team of enablement professionals supporting our sales, customer success, and partnership organizations. You will build and scale our global enablement function to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio as we enter our next phase of growth. This is an exciting opportunity to shape the enablement strategy for a high-growth SaaS company and directly improve teams' capabilities and productivity worldwide. The ideal candidate is a strategic, seasoned enablement leader passionate about gathering customer feedback and competitive intelligence to develop programs that drive sales excellence and business results.
Requirements
- 10+ years of sales enablement experience or a combination of sales, sales training, and enablement roles
- 5+ years of management experience leading and developing enablement teams
- Proven track record of building and delivering strategic sales enablement programs, including training, onboarding, certifications, and sales events
- Experience implementing and maintaining content management platforms such as Highspot or Seismic
- 3+ years of experience in high-velocity, high-growth startup environments, preferably in the SaaS space, or equivalent degree or experience
Nice To Haves
- Familiarity with sales methodologies such as Force Management and MEDDIC
- Experience with Sales Operations and Salesforce.com
- Knowledge of Sales Manager training and sales coaching, particularly for Enterprise sales
- Strong program and project management skills with the ability to maintain calendars of ongoing training, business reviews, and field communications
- Detail and results-oriented with the ability to balance strategic planning and hands-on execution
Responsibilities
- Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders
- Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition to the market
- Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high-level selling skills
- Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams
- Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral that enable consistent execution
- Design and maintain an end-to-end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes
- Build out and scale enablement support functions for Customer Success and Partnerships organizations
- Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
