Sr. Director, Community Partnerships & Programs

North Texas Food Bank•Plano, TX

12d

About The Position

PRIMARY PURPOSE: The Sr. Director of Community Partnerships & Programs provides leadership and management to the North Texas Food Bank (NTFB) Community Partner Relations and Programs teams. This role focuses on building more food-secure communities using a data-driven, community-based approach through growing and deepening partner relationships. It also leads the further development and optimization of NTFB programming and the feeding network, in alignment with the organization’s strategic plan.

Requirements

Bachelor's degree in business, management, social services, public health, or related field
Ability to manage a large team effectively
Self-directed, self-motivated, and detail-oriented
Proactive and solution-oriented, with the ability to anticipate challenges and implement tailored strategies
Excellent analytical and business modeling skills; strong writing skills; comfortable with public speaking; and an effective communicator with co-workers, managers, partners and neighbors
Demonstrated ability to establish, maintain and strengthen community relationships and an understanding of the record-keeping and stewardship systems that support successful programming
Advanced proficiency with MS Office applications; experience with a CRM system (e.g., Oasis, Salesforce, Blackbaud) a plus
Seven years in relationship or account management, territory management, program management, human services, business development, and/or customer service
Five years of progressive management in organizations of comparable size and complexity, or in a comparable role demonstrating goal setting, driving accountability, and coaching skills.
Knowledge of or direct experience in food banking, food pantry operations, or direct neighbor-facing services
Program measurement and evaluation experience
Adapt effectively to workplace stressors, including customer complaints, compliance issues, meeting deadlines and competing priorities of significance to the team’s success
Analyze and interpret data to make informed decisions that can significantly impact the team and organization
While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk, hear.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.
The employee must occasionally lift and/or move up to 25 pounds.
Moderate noise (i.e., business office with open floor plan with computers, phone, and printers, light traffic)
Some travel is required within our 12-county service area

Nice To Haves

Master’s degree preferred
Advanced proficiency with MS Office applications; experience with a CRM system (e.g., Oasis, Salesforce, Blackbaud) a plus

Responsibilities

Lead and provide strategic and tactical oversight of the community partner relations and programs teams, advancing NTFB’s strategic plan through effective partnership and program management
Drive partner and program site growth and optimization by building capability and capacity, and strategically expanding or reducing sites based on organizational priorities
Provide oversight and direction for neighbor-facing programs, including the Commodity Supplemental Food Program (CSFP), Nutrition Education, Food4Kids, School Pantry, and Garden programs, ensuring quality, compliance and continuous improvement
Foster a customer-centric, community-focused, account management approach across teams and partner relationships
Develop and execute strategy-aligned network growth plans based on community need, including partner onboarding, development, infrastructure investment, and redistribution partnerships
Support the development of team goals and objectives to maximize nutritious meal distribution, Supplemental Nutrition Assistance Program (SNAP) meal enablement, and measurable program impact
Ensure compliance with all applicable legal, regulatory and Feeding America contractual requirements and standards, including partner training, monitoring and contract management
Oversee performance measurement and data capture, including key performance indicators (KPIs) related to meals, pounds distributed, retail donations, neighbor counts, and partner satisfaction
Support the development and implementation of strategies to expand equitable food access, including comprehensive services initiatives, Food Rx expansion, and capturing holistic neighbor support resources, in collaboration with the Strategic Initiatives team
Build and maintain strong community and partner relationships to expand equitable food access and improve service delivery across NTFB’s service area
Lead cross-partner and cross-functional collaboration to address underserved areas using data insights, including the Hunger Index and other analytics
Provide leadership for governance and advisory structures, including Partner Council, Partner University and Partner Grant programs
Support partners through training, compliance support (NTFB, Texas Department of Agriculture (TDA), Feeding Texas, Feeding America), contract management, advocacy, problem resolution and neighbor visibility, in collaboration with other NTFB functions such as Marketing & Communications, Transportation and Operations
Develop and manage the annual departmental budget, program and staff evaluation, work plans and performance management
Lead, mentor and develop staff while fostering a positive, inclusive, and high-performing culture
Represent NTFB in the community as an ambassador of our values and mission
Perform other tasks and duties as assigned