Sr. Director, Commercial Training + Education, Orthopaedics, Americas

Smith+Nephew•Minneapolis, MN

20h•Hybrid

About The Position

At Smith+Nephew, a global medical technology company focused on designing and manufacturing technology that takes the limits off living, this Senior Director role leads the Americas commercial training and education agenda for Orthopaedics. The position involves close partnership with Global Commercial Training + Education and the Americas Orthopaedics Franchise Leadership Team. The core responsibility is to set strategy and standards for sales capability building, oversee execution across various franchises, and drive measurable improvements in readiness and performance for a large sales population of over 1,400 full-time equivalent employees across Recon, Robotics, Trauma, Extremities, and Shoulder. The company's culture is built on Care, Collaboration, and Courage, aiming to support healthcare professionals in returning patients to health and mobility.

Requirements

Bachelor’s degree required
10+ years of combined commercial experience in sales, sales management, and/or sales/commercial training (healthcare industry preferred)
Demonstrated people leadership with strong coaching and talent development capability
Working knowledge of learning science and instructional design
Experience with learning platforms and enablement tools (e.g., LMS, Allego)
Ability to develop and present strategies and complex business cases to senior leadership
Strong leadership, strategic thinking, collaboration, and relationship-building skills across a matrixed organization
Excellent communication and facilitation skills with executive-level presence

Nice To Haves

Challenger Selling certification and/or other sales enablement curriculum experience
Experience with coaching and feedback frameworks (e.g., GROW, SAID)
Training facilitation certification and experience delivering both virtual and instructor-led training (V/ILT)

Responsibilities

Align Americas commercial training strategy with Global Commercial Training + Education and the Americas Orthopaedics Franchise Leadership Team.
Tailor content and delivery to the Americas business while leveraging global standards and shared assets.
Own and evolve franchise certification pathways (new hire onboarding, tenured seller development, advanced training, recertifications, product launches, sales manager training, and sales enablement programs).
Lead the Americas training delivery team and oversee certification activities for a 1,400+ FTE sales population across Recon, Robotics, Trauma, Extremities, and Shoulder.
Deliver and/or enable programs across the training continuum (e.g., Field Sales Training, national sales meetings, sales enablement academies, market development/growth initiatives).
Define and maintain sales readiness and certification standards; ensure programs and materials are current and aligned to business needs.
Integrate global selling methodologies into curricula as applicable (e.g., Challenger Selling).
Build cross-functional partnerships with Commercial Planning, Commercial Excellence, HR, Finance, Marketing, and Global Training Operations.
Measure effectiveness and business impact; provide monthly/quarterly KPI reporting to leadership.
Lead a Community of Practice (COP) to share best practices and improve delivery consistency.
Partner with global training leaders to audit and continuously improve clinical and sales enablement curricula.
Support annual diagnostics/assessments and translate insights into multi-year planning, resource prioritization, and budget planning.