Sr. Director, Client Success & Partnerships (PTBD)

8451 • Chicago, OH

6d

About The Position

As Sr. Director, Client Success & Partnerships, you will set the enterprise vision for how we acquire, grow, and retain high‑value clients and agencies across our Media, Incentives, and Insights businesses. You will own the full commercial strategy for your vertical or region—driving new business, deepening executive relationships, and ensuring long‑term client value through exceptional delivery and multi‑product adoption. You will lead a senior team responsible for revenue performance, client health, and strategic partnerships, while orchestrating cross‑functional alignment with Product, Merchandising, Marketing, Data Science, and Operations. You will serve as a key voice in shaping product innovation, influencing investment decisions, and strengthening our competitive position in the market. This role requires a visionary leader who can balance strategic planning with operational rigor, inspire high‑performing teams, and represent the company at the most senior levels internally and externally.

Requirements

• 12–15+ years of experience in digital media, retail media, marketing analytics, incentives, or insights; strong blend of sales, partnerships, and client success leadership.
• 5+ years leading senior‑level teams (Directors, Client Partners) with a track record of building, coaching, and scaling high‑performing organizations.
• Proven success owning enterprise revenue targets, closing complex deals, and driving multi‑product growth across large portfolios.
• Deep understanding of how national budgets flow across brand, shopper, performance, and agency teams.
• Exceptional executive presence, communication, and influence; skilled at translating data into strategic narratives.
• Strong strategic planning, forecasting, and operational management capabilities.
• Experience partnering with Product and cross‑functional teams to shape solutions and bring innovations to market.
• Bachelor’s degree or equivalent experience

Nice To Haves

• MBA preferred.
• Willingness to travel 35–50%.

Responsibilities

• Enterprise Commercial Strategy & New Business Growth Set the long‑term commercial strategy for your vertical/region, including market segmentation, pipeline priorities, and multi‑year revenue plans.
• Drive new logo acquisition and expansion into new categories, agencies, and national budget owners.
• Cultivate and convert executive‑level relationships across brand, shopper, performance, and agency ecosystems.
• Oversee complex, high‑value deal cycles; ensure pricing, margin, and contract structures align with enterprise guardrails.
• Serve as the executive sponsor for major pursuits, escalations, and strategic negotiations.
• Client Success, Value Delivery & Retention Own the enterprise client success strategy, ensuring consistent delivery of measurable, outcomes‑based value across Media, Incentives, and Insights.
• Guide teams to deeply understand client business models, category dynamics, and growth levers to design holistic, data‑driven plans.
• Partner with senior merchandising and client leaders to expand multi‑product adoption, test innovative tactics, and unlock incremental budgets.
• Ensure high retention rates through proactive health monitoring, executive engagement, and strategic account planning.
• Executive Leadership, Talent Development & Organizational Health Lead, develop, and scale a senior team of Directors and Client Partners; build a diverse, high‑performing organization with strong succession pipelines.
• Establish clear performance expectations, operating rhythms, and accountability mechanisms across the organization.
• Foster a culture of customer‑obsession, strategic thinking, data‑driven storytelling, and continuous learning.
• Champion leadership behaviors that reinforce trust, psychological safety, and cross‑functional collaboration.
• Cross‑Functional Alignment & Product Influence Partner with Product, Data Science, Marketing, and Operations to shape product strategy, influence roadmaps, and ensure solutions meet evolving client needs.
• Bring the voice of the customer to innovation cycles; pilot new offerings and scale successful models across the business.
• Establish governance, documentation, and ways of working that streamline execution and remove friction across teams.
• Drive alignment with merchandising/category leaders to ensure joint growth strategies and investment prioritization.
• Strategic Planning, Forecasting & Operational Excellence Own quarterly and annual revenue planning, forecast accuracy, and pipeline coverage across your vertical.
• Monitor CAC, payback, and margin performance; ensure disciplined pricing and contract management.
• Standardize executive‑level QBRs, insights narratives, and performance readouts that influence client investment decisions.
• Ensure CRM excellence, data integrity, and operational rigor across all teams.
• Industry Leadership & External Representation Represent the company at senior‑level client meetings, industry events, and thought leadership forums.
• Develop and communicate compelling POVs on retail media, loyalty, incentives, measurement, identity, and the broader digital marketing landscape.
• Build strategic partnerships that enhance our market position and unlock new revenue opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director