Client Success Director
About The Position
EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians. EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care. We’re seeking a driven Director, Client Success to lead and grow a portfolio of key client relationships, ensuring strong execution, measurable outcomes, and long‑term retention. This role partners closely with other Client Success leaders to deliver EHE’s preventive health value while helping clients improve employee health, productivity, and healthcare cost management. The Director, Client Success, will own day‑to-day client strategy and execution for a defined book of business, supporting renewals and growth initiatives while coordinating internal teams to deliver exceptional client outcomes.
Requirements
- Bachelor’s degree in Business, Communications, Marketing, Management, or a related field preferred
- 5+ years of experience in client success, account management, consulting, or professional services
- Demonstrated experience managing complex client relationships and a portfolio of accounts
- Proven people‑leadership experience, including coaching and developing client‑facing team members
- Strong consultative mindset with the ability to translate client needs into actionable solutions
- Experience partnering cross‑functionally in a matrixed organization
- Strong analytical skills with the ability to synthesize data into clear client‑ready insights
- Advanced proficiency in Excel and PowerPoint, including data‑driven presentations
- Passion for health and wellbeing, with a genuine commitment to improving client outcomes
- Ability to travel up to 20–30%
Responsibilities
- Establish and maintain strong, trusted relationships with client stakeholders across multiple accounts
- Own the successful onboarding, implementation, and ongoing delivery of EHE programs for assigned clients
- Lead, mentor, and develop Client Success Managers to achieve retention, satisfaction, and growth targets
- Drive client satisfaction, retention, and renewal readiness across the portfolio
- Support account expansion and growth opportunities in partnership with Sales and Client Success leadership
- Collaborate closely with Operations, Marketing, Clinical, Product, and other internal teams to adapt and optimize programs to meet client needs
- Analyze client performance data and deliver clear, actionable reporting and insights
- Proactively identify risks and opportunities, ensuring timely issue resolution and a high-quality client experience
- Maintain a strong working knowledge of preventive health trends, client success best practices, and market dynamics
Benefits
- Competitive salary with high variable performance targets
- Medical, dental, vision, life and disability insurance
- Employer-matched 401(k) plan
- Professional development reimbursement
- Employee access to our preventive exam and services
- Gym reimbursement/Fitness bonus
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What This Job Offers
Job Type
Full-time
Career Level
Director
