Director, Client Success & Partnerships (P2706) (P4140)
About The Position
As Director, Client Success & Partnerships, you will own end-to-end growth across a portfolio of enterprise, mid-tier and emerging clients or agencies—balancing new business acquisition with long-term client success, expansion, and retention. You will partner closely with clients and merchandising to understand business priorities and brand strategies, crafting data-driven plans across Media, Incentives, and Insights. You’ll lead a high-performing team, orchestrate cross-functional execution, and influence product innovation to deliver measurable, outcomes-based value. You thrive at building executive relationships, unlocking incremental budgets, and coaching teams to become trusted advisors—translating data into compelling stories that drive investment decisions.
Requirements
- 8–10+ years relevant experience in digital media/advertising, marketing analytics, and/or incentives/insights, with 5+ years in sales or account management.
- 3+ years managing teams of 4+; proven track record of hiring, coaching, and scaling client-facing teams.
- Demonstrated success exceeding revenue targets, closing complex deals, and leading renewals/expansions across enterprise portfolios.
- Acute understanding of the marketing, insights and agency landscapes and how national budgets flow across brand, shopper, performance, and retail media teams.
- Data-to-insights acumen; adept at building outcome-oriented recommendations and executive narratives.
- Strong executive presence, strategic thinking, and stakeholder influence; excellent communication and presentation skills.
- Project/program management experience; thrives in fast-paced environments with tight deadlines.
- CRM proficiency (e.g., Salesforce) for pipeline, forecasting, and account planning.
- Bachelor’s Degree (B.A./B.S.) or equivalent experience.
- Willingness to travel 35–50%.
Responsibilities
- New Business & Partnerships (Hunting)
- Client Success, Growth & Retention (Farming)
- Team Leadership & Talent Development
- Cross-Functional Orchestration & Product Influence
- Strategy, Planning & Operations
- Industry & Thought Leadership
Benefits
- Medical: with competitive plan designs and support for self-care, wellness and mental health.
- Dental: with in-network and out-of-network benefit.
- Vision: with in-network and out-of-network benefit.
- 401(k) with Roth option and matching contribution.
- Health Savings Account with matching contribution (requires participation in qualifying medical plan).
- AD&D and supplemental insurance options to help ensure additional protection for you.
- Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year.
- Paid leave for maternity, paternity and family care instances.
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What This Job Offers
Job Type
Full-time
Career Level
Director
