School Partnerships & Client Success Manager

Captain Kicks•Los Angeles, CA

6d•$65,000

About The Position

Captain Kicks Soccer and Young Ninjas USA deliver dynamic enrichment programs to preschools, elementary schools, and parks across Los Angeles and the Valley. Each season, we partner with schools to provide high-quality, engaging programs that families love and administrators trust. You will be the primary point of contact for our partner schools and families — ensuring programs run smoothly, relationships stay strong, and each season rebooks successfully. If you are organized, responsive, and naturally proactive in client communication, this role is for you.

Requirements

Strong organizational and time-management skills
Excellent written and verbal communication
Experience in client services, account management, education, or program coordination
Comfortable managing multiple schools and timelines simultaneously
Proactive, solution-oriented mindset
Experience with Google Workspace (we also use Monday.com and slack)

Nice To Haves

Naturally relationship-driven
Calm under pressure
Highly responsive and professional
Detail-oriented but big-picture aware
Takes ownership of outcomes

Responsibilities

Serve as the primary contact for all partner schools and park programs
Proactively communicate before, during, and after each season
Lead seasonal rebooking conversations
Address concerns quickly and professionally
Strengthen long-term relationships with administrators
Build and optimize seasonal schedules
Coordinate program calendars with schools
Ensure smooth transitions between seasons
Anticipate and solve logistical challenges
Serve as point of contact for parent inquiries
Support enrollment questions and follow-ups
Provide clear, friendly, professional customer service
Monitor partner satisfaction
Gather feedback and testimonials
Introduce new offerings to current partners when appropriate
Support light outreach to prospective schools through calls and introductory emails
Assist with basic marketing outreach and partnership follow-up ( mail chimp, Instagram)