Sr. Director, Business Intelligence

Memphis Grizzlies•Memphis, TN

About The Position

The Senior Director of Business Intelligence (SDBI) is a key strategic leader responsible for driving revenue and supporting organizational growth by transforming data into meaningful, actionable insight. This role leads the Business Intelligence function, overseeing data operations across core lines of business and ensuring that enterprise intelligence informs and elevates strategic decision-making. More than just reporting the numbers, the SDBI brings the story behind the data to life—delivering insight in ways that resonate with leaders and drive action. From uncovering emerging trends to shaping the performance narrative across the organization, this role connects the dots between data and business outcomes. The SDBI works cross-functionally with teams at every level to ensure business intelligence tools and insights are timely, accessible, and aligned to real operational needs. This role empowers the organization to move with clarity and intention toward strategic goals. With strong business acumen and a collaborative approach, the SDBI partners across functional departments and executive leadership to deliver a steady rhythm of intelligence reporting that is timely, relevant, and easily actionable. The ideal candidate combines technical fluency with the ability to tell a compelling business story—grounded in facts, aligned with strategy, and driven by results. This is a hands-on leadership role in which you will need to seamlessly move between high-level strategy and tactical execution, ensuring every decision supports the organization’s long-term business success.

Requirements

Bachelor’s degree in business, marketing, statistics, or related fields. Master’s degree preferred.
At least 8-10 years business strategy and analytics work experience, preferably with previous consulting, strategy, or sports industry experience and overseeing the development of scalable and intuitive dashboards, reports and other self-service BI tools.
A minimum of three years management experience supervising CRM, analytics, and/or business intelligence teams and identifying, attracting, and developing highly-motivated and successful analytics professionals.
Strong familiarity with data warehouses such as Azure, KORE, Snowflake and programming languages such as SQL.
Fluent in visualization and reporting tools, such as Tableau, Power BI, Google Analytics, and others.
Expertise with complex modeling techniques, such as regression analysis, customer profiling and segmentation, needs analysis, and other types of quantitative and qualitative analysis techniques.
Familiarity with data management governance and compliance, security standards, and privacy regulations.
Advanced computer skills, including Microsoft Office applications (Excel, PowerPoint, etc.).
High level of business acumen, creative problem-solving abilities, and professionalism.
Ability to interact with and present to senior-level executives and clients.
Ability to motivate team and inspire high performance.
Tremendous teamwork and collaborative spirit coupled with the ability to work independently, maintain self-motivation and solutions-oriented perspective.
Strong presentation skills and particular expertise in designing effective charts, graphs and tables.
Capacity to multi-task and juggle competing priorities.
Ability to work after business hours, weekends, game nights and/or holidays as business needs require.

Nice To Haves

Master’s degree
Object Oriented Programming Experience (Python, R, C#, Java, etc.)
Statistical software (SPSS, SAS, Stata, etc.) and predictive modeling usage
Experience with Ticketmaster products (Archtics, Host, LiveAnalytics)

Responsibilities

Lead the Business Intelligence function, and with our data engineers and analysts, serve as a strategic thought partner to leaders across business departments, supporting initiatives that drive revenue growth, deepen customer understanding, enhance customer experience, and enhance operational performance.
Provide high-impact business insight rooted in return on investment (ROI), delivering guidance and decision-support that aligns with enterprise goals.
Mentor and manage the BI team, including creating personalized development plans, aligning talent to business needs, and building a high-performing, insight-driven culture.
Partner with stakeholders across departments to evaluate and improve key business initiatives.
Advise the Executive Leadership Team with respect to strategic business priorities in marketing, sales, partnership marketing, finance, and arena operations and provide clear, actionable intelligence that shapes both short-term execution and long-term planning.
Provide consistent, executive-ready updates on BI initiatives, surfacing progress and performance for core functions and emerging business needs.
Work alongside business department heads to prioritize key projects, develop dashboards, and reporting tools and ensure data is communicated with clarity, context, and purpose.
Through independent review and building relationships with the analytics groups of other professional sports teams, keep abreast of AI and other emerging trends in business intelligence, data visualization, and decision science, helping to evolve the organization’s insight capabilities and standards.
Ensure data accuracy, consistency, and connectivity across platforms through strong vendor management and collaboration with internal stakeholders.
Own and manage the department’s budget, aligning resources with strategic priorities.
Other duties as assigned.