Sr Director Analyst - Shared Services & HR Operations (REMOTE US)

Gartner

6d • Remote

About The Position

About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. We’re looking for an experienced HR professional to help Chief Human Resource Officers (CHROs) rethink the scope and scale of their HR Operations (HR Shared Services, People Relations, AI and HR Technology,) and key partners (HR Business Process Outsourcing Providers, Contingent Workforce Management Providers, Payroll Providers) – especially in the era of AI. You will be conducting research on a range of topics including, but not limited to, HR operations strategy operating models, talent, and technology. Your advice will help senior HR leaders at hundreds of client organizations--spanning every major industry vertical and region--meet the challenges of an increasingly complex and constantly changing business environment. If you’ve had significant HR Operations and Shared Services leadership responsibilities and are eager to write research and advise CHROs--outside of a traditional consulting engagement model--then this is the role for you. We are specifically looking for someone to join our team who can speak to and write about HR operations topics--setting HR operations strategy, evolving HR operations operating models, understanding talent and technological needs. Please note this position is an individual contributor role.

Requirements

• Bachelor's degree and 12+ years of relevant field or industry experience or an equivalent combination of education and experience.
• Demonstrated experience leading HR Operations and Shared Services
• A strong understanding of AI and its impact on the workforce
• A deep understanding of and experience with vendor management, payroll and outsourcing
• Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders
• Strong organizational skills: with the ability to work under tight deadlines and produce high quality deliverables
• Demonstrate excellence in research and writing ability
• Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
• Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
• Strong communication skills - able to explain complex concepts concisely and simply
• Subject matter expertise; comfortable presenting at large and small-scale speaking engagements
• Strong business and financial acumen
• Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market
• Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
• Learning agile and adept with navigating highly matrixed environments
• Ability to represent Gartner's research methodology and strategies effectively at all levels
• Willingness and ability to travel up to 25% (where applicable)

Responsibilities

• Create high quality, clear, actionable, “must have research” content based on best practices and methodologies – HR Operations (HR Shared Services, People Relations, HR Technology, People Analytics) and key partners (HR Business Process Outsourcing Providers, Contingent Workforce Management Providers, Payroll Providers)
• Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
• Demonstrate thought leadership in establishing Insights positions across a team of analysts
• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
• Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
• Provide high quality and timely content peer review
• Build credibility as an industry expert to represent Gartner insights, methodology and strategy
• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
• Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
• Be a mentor and a coach by supporting more junior team members
• Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

Benefits

• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
• Gartner believes in fair and equitable pay.
• A reasonable estimate of the base salary range for this role is 172,000 USD - 202,500 USD.
• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.
• We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level