Sr Specialist HR Shared Services US
About The Position
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. Target Human Resources is known for building exceptional teams and embedding innovation and agility into everything we do—reflecting the heart of Target’s brand. With the opportunity to impact team members across the enterprise, HR is a trusted partner to the leaders and teams who shape the guest experience every day. HR Shared Services plays a critical role in this mission as the central hub of our HR organization—integrating people, processes, and technology to deliver a seamless, human-centric experience. By centralizing, streamlining and standardizing operations, enabling self-service, and driving efficiency through automation, we empower team members with quick, consistent support while enabling HRBPs and COEs to focus on strategic initiatives and enterprise impact. Role Summary As an HR Specialist, you will provide accurate and empathetic HR support in a digital-first environment by applying HR knowledge, defined workflows, and judgment within established guidelines. This role focuses on resolving team member inquiries through primarily digital channels while supporting the effectiveness of Target’s team member experience by identifying patterns, flagging issues, and contributing feedback to improve content, workflows, and self-service outcomes.
Requirements
- Strong oral and written communication skills
- Good organizational skills and ability to multi-task
- Knowledge and experience using the Microsoft Office Package
- Team Player/Attitude and Self-motivated
- Attention to detail and the ability to maintain established team quality standards
- Good problem-solving skills and innovation.
Nice To Haves
- 2+ years of HR work experience preferred
- Workday, HRIS and ChatGPT system experience preferred
Responsibilities
- Provide timely and accurate HR support through digital channels by applying working knowledge of HR policies, processes, and lifecycle events to resolve inquiries within established guidelines and service expectations, escalating issues appropriately when resolution thresholds are met.
- Apply judgment within defined parameters to review, validate, and correct AI-generated HR responses for individual interactions, ensuring accuracy, clarity, and alignment with Target standards.
- Use critical thinking skills to diagnose inquiry issues, follow defined workflows, and identify appropriate resolution or escalation paths.
- Document recurring issues, inquiry themes, or experience gaps and share insights from digital interactions to support content updates, process improvements, and automation opportunities.
- Actively participate in feedback loops that strengthen HR knowledge content and self-service pathways.
- Perform routine audits of HR records, digital content, and inquiry data to ensure accuracy, completeness, and adherence to documented standards.
- Maintain performance standards across productivity, quality, and service experience.
- Support digital effectiveness by contributing to reduced repeat inquiries, accurate resolution, and consistent use of defined digital workflows.
- Support testing of new tools, workflows, and system enhancements by executing assigned test scenarios and providing structured feedback on usability and effectiveness.
- Support the onboarding of new team members and peer development by reinforcing documented best practices and standard work.
- Demonstrate agility by adapting to evolving processes, technologies, and business needs.
- Build HR capability and digital skills through ongoing learning, feedback, and proactive development.
Benefits
- Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
- Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
- Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
