Sr. Desktop Systems Technician

SS&C Technologies • Kansas City, MO

1d

About The Position

The Sr. Desktop Systems Technician at DST Technologies, Inc. is responsible for providing advanced technical support, maintenance, and troubleshooting for end-user desktop systems, hardware, and software. This role plays a critical part in ensuring the smooth and efficient operation of our internal IT infrastructure and employee productivity.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in a desktop support or end-user computing role, with at least 2 years in a senior or lead capacity.
• Proven expertise in troubleshooting and resolving complex issues related to Windows 10/11 and macOS operating systems.
• Strong proficiency in supporting and administering Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Extensive experience with Active Directory user and computer management, Group Policy Objects (GPOs), and NTFS permissions.
• Familiarity with remote desktop support tools (e.g., TeamViewer, SCCM/Intune) and ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with hardware diagnostics, component replacement, and peripheral troubleshooting.
• Excellent communication, interpersonal, and customer service skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Nice To Haves

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a strong plus.

Responsibilities

• Provide expert-level technical support for all desktop hardware (e.g., desktops, laptops, monitors, printers, peripherals) and software (e.g., operating systems, Microsoft Office Suite, business applications).
• Perform advanced diagnostics, troubleshooting, and resolution of complex hardware and software issues, escalating to higher-tier support or vendors when necessary.
• Install, configure, and maintain operating systems (Windows, macOS), applications, and security updates across the organization's desktop fleet.
• Manage user accounts, permissions, and access rights within Active Directory and other identity management systems.
• Deploy, image, and migrate new and existing desktop systems, ensuring adherence to company standards and security policies.
• Develop and maintain documentation for common desktop issues, troubleshooting procedures, and system configurations.
• Participate in IT projects related to system upgrades, hardware refreshes, and new software rollouts.
• Provide training and guidance to end-users on various IT systems and best practices.
• Monitor system performance and proactively identify potential issues to ensure optimal uptime.
• Collaborate with other IT teams (e.g., Network, Server, Security) to resolve inter-departmental issues.
• Manage inventory of desktop hardware and software licenses.
• Adhere to ITIL best practices for incident, problem, and change management.

Benefits

• SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level