Sr Desktop Supp Tech

St. Elizabeth Healthcare•Lawrenceburg, IN

About The Position

The Senior Desktop Support Technician will be a very hands-on, senior member of a the Technical support team responsible for PC desktop, laptop configuration, mobile device, and application support including Windows operating systems and software and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Using effective communication, technical, and analytical skills the Senior Desktop Support Technician participates in projects, provides technical support including maintenance and upgrading of desktops and laptops. In keeping with St. Elizabeth’s values and competencies, the Senior Desktop Support Technician develops and maintains positive working relationships with all contacts internal and external to St. Elizabeth Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Requirements

Associates degree in field related to Business, Computer Science, or Healthcare. Associate degree requirement can be waived if the candidate has two or more years’ experience supporting an applicable application or technology.
Knowledge of computer hardware, software, data communications, Microsoft office products, Microsoft desktop operating systems, and information security.
Knowledge of imaging technologies such as SCCM and Ghost.
Four years’ experience installing, maintaining, optimizing desktop computers, printers, scanners and associated peripherals.
Experience in using anti-virus and anti-malware tools.

Responsibilities

Maintain efficient Information System services to ensure productive and maximized use of computer resources by the Organization.
Respond quickly to reported issues, listens to the end-user and asks insightful questions to determine the issue.
Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution.
Perform diagnostic testing, end user training as necessary, documents solutions, optimizes performance and recommends enhancements to aid in making associates more productive.
Assist in service request prioritization and assignment.
Provides suggestions for improvement to management in response to daily issues encountered.
Evaluate new hardware, software technology; recommend system upgrades and enhancements to ensure the quality of Information System services to the Organization.
Responsible for evaluating new enhancements for the SEH network.
Evaluate requests for additional I/S systems or modifications to existing systems to identify impact on current or planned resources.
Provide project management of system and software rollouts or upgrades.
Enhance professional growth and development through in-service meeting, educational programs and workshops.
Provides mentoring to other Desktop Support Technicians.
Work directly with vendors on software and hardware integration issues, software compatibility issues, connectivity issues and other complex support problems.
Serve as a department resource and mentor.
Performs other duties as assigned.