Desktop Support Tech

Neighborly® • Waco, TX

6d • Hybrid

About The Position

Desktop Support Technician Are you looking for a place where you can bring your passion for technology and troubleshooting? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Deskstop Support Technician on the Technology team, a typical day for you will include: Answers incoming support requests via telephone or email. Performs call backs to support requests. Provide timely, efficient, and effective resolutions to end user issues, in accordance with end user SLA. Helps support and troubleshoot conference room connectivity issues including but not limited AV issues. Practices good ticket hygiene and provides timely responses. Finds and looks for areas of opportunity to automate and script solutions where possible. Coordinates with other departments when necessary to solve end user issues. Involve other team members to establish best practices/decisions. May be required to work overtime. May be required to assist other departments in information gathering and / or job functions. Bring your skills and be inspired to achieve success.

Requirements

• Minimum of 2 year of experience preferred
• Familiar with ticketing tools is a plus (Zendesk, Freshservice)
• General knowledge of Microsoft Windows 10 and 11
• Understanding of endpoint management (Jamf, Intune, M365 applications)
• Knowledge of Internet usage and remote access applications.
• Excellent telephone and customer service skills.
• Self-starter.
• Ability to work autonomously with little support.
• Ability to work well under pressure and meet deadlines.
• Ability to multitask – Sense of urgency; maintain a positive attitude.
• Ability to be proactive and able to take direction and establish ownership of projects.

Responsibilities

• Answers incoming support requests via telephone or email.
• Performs call backs to support requests.
• Provide timely, efficient, and effective resolutions to end user issues, in accordance with end user SLA.
• Helps support and troubleshoot conference room connectivity issues including but not limited AV issues.
• Practices good ticket hygiene and provides timely responses.
• Finds and looks for areas of opportunity to automate and script solutions where possible.
• Coordinates with other departments when necessary to solve end user issues.
• Involve other team members to establish best practices/decisions.
• May be required to work overtime.
• May be required to assist other departments in information gathering and / or job functions.

Benefits

• Competitive Pay: Commensurate with experience
• Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone
• Benefits: Check out our benefits offerings here: Neighborly Benefits
• Financial Benefits: Equity and bonus opportunities
• Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees