Desktop Support
About The Position
Technical Services Wichita, KS 6 months Contract (Possible Extension) Monday to Friday 8:00am to 5:00pm This role requires less than 25% driving using your personal vehicle Qualifications Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process Provide on-going end user training on equipment Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities. Provide IP address support Perform basic equipment problem diagnosis Point of contact for equipment removal and delivery of onsite support Contact service as required (Client and 3rd party) Utilize Client web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in Client designated systems Remote Service call onsite support Driving (if required for duties) Download and install printer drivers on end-user equipment Perform printer mapping to PC as required Escalate printer network issues to appropriate resource Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.) Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise non- Client device management as required Perform remote device monitoring and remote solve (Client Device Management) Identify and promote Client Office Solutions Pro-actively manage consumables and supplies using the DOS calculator Maintain on-site operator replaceable parts inventory Collect equipment meter information and submit for billing purposes Perform Data Entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4 SKILLS: - must be able to lift up-to 50 lbs and walk with-in office
Requirements
- Lift and move up to 50 pounds
- Read, write and follow basic English instructions
- Customer service and communication skills
- Ability to manage multiple tasks
- must be able to lift up-to 50 lbs and walk with-in office
Responsibilities
- Serve as the primary customer contact for equipment support and service
- Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment
- Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications
- Provide IP address support
- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery of onsite support
- Contact service as required (Client and 3rd party)
- Utilize Client web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in Client designated systems
- Remote Service call onsite support Driving (if required for duties)
- Download and install printer drivers on end-user equipment
- Perform printer mapping to PC as required
- Escalate printer network issues to appropriate resource
- Physical as well as remote device management and control
- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
- Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise non- Client device management as required
- Perform remote device monitoring and remote solve (Client Device Management)
- Identify and promote Client Office Solutions
- Pro-actively manage consumables and supplies using the DOS calculator
- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes
- Perform Data Entry for activity and asset tracking
- Manage and maintain on-site parts inventory using PM4
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
