Desktop Support
About The Position
Desktop Support Jackson, MO 3 months (Possible Extension) 8:00 AM – 5:00 PM Mon-Fri This role requires less than 25% driving using your personal vehicle Qualifications Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process • Provide on-going end user training on equipment • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. • Break-fix activities account for 70% of role responsibilities. • Provide IP address support • Perform basic equipment problem diagnosis • Point of contact for equipment removal and delivery for onsite support • Contact service as required (Client and 3rd party) • Utilize Client web-based applications as required to include Service Call Handling • Accurate call reporting on Equipment in Client designated systems • Remote Service call onsite support Driving (if required for duties) • Download and install printer drivers on end-user equipment • Perform printer mapping to PC as required • Escalate printer network issues to appropriate resource • Physical as well as remote device management and control • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) • Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise • Non-Client device management as required • Perform remote device monitoring and remote solve (Client Device Management) • Identify and promote Client Office Solutions • Pro-actively manage consumables and supplies using the DOS calculator • Maintain on-site operator replaceable parts inventory • Collect equipment meter information and submit for billing purposes • Perform Data Entry for activity and asset tracking • Manage and maintain on-site parts inventory using PM4
Requirements
- Lift and move up to 50 pounds
- Must be able to walk at least 10-15,000 steps a day, lift a minimum of 50lbs, and push/pull bulky/heavy equipment on caster wheels. Must be able to bend and reach.
- Read, write and follow basic English instructions
- Customer service and communication skills
- Ability to manage multiple tasks
- Perform duties with minimal supervision
- Basic Equipment problem solving and diagnosis per training provided
- Customer problem resolution including escalation as required
- Coordinate work tasks to ensure fulfillment of SOWs
- Track and report account information as required
- 1-2 years relevant experience resolving customer and equipment printing issues
- Minimum High School diploma or equivalent
Responsibilities
- Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment
- Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
- Break-fix activities account for 70% of role responsibilities.
- Provide IP address support
- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery for onsite support
- Contact service as required (Client and 3rd party)
- Utilize Client web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in Client designated systems
- Remote Service call onsite support Driving (if required for duties)
- Download and install printer drivers on end-user equipment
- Perform printer mapping to PC as required
- Escalate printer network issues to appropriate resource
- Physical as well as remote device management and control
- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
- Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise
- Non-Client device management as required
- Perform remote device monitoring and remote solve (Client Device Management)
- Identify and promote Client Office Solutions
- Pro-actively manage consumables and supplies using the DOS calculator
- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes
- Perform Data Entry for activity and asset tracking
- Manage and maintain on-site parts inventory using PM4
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
