Sr. Data Quality & Governance Manager

Docusign•San Francisco, CA

15h•Hybrid

About The Position

We are seeking a Data Quality & Governance Director to lead the transformation of our Salesforce (SFDC) data ecosystem. This leader will own the strategy and execution for building accurate, scalable account hierarchies and high-quality contact data across a global footprint. Reporting to the VP of GTM Operations, this is a highly visible role with direct engagement with Sales and GTM leadership. You will combine AI-driven automation, enrichment strategies, and a hybrid onshore/offshore delivery model to enable critical initiatives such as territory carving, segmentation, forecasting, and AI adoption. You will Lead a hybrid team consisting of 2–3 direct reports (data analysts / program managers) and 6–8 offshore contractors focused on data cleansing and enrichment. This position is an individual contributor role reporting to the Vice President, GTM Operations.

Requirements

12+ years of experience in data quality, governance, or data operations in a SaaS or high-growth tech environment
Experience with Salesforce (SFDC), including account hierarchies and contact models
Experience with SaaS GTM models, global account structures, and enterprise customer hierarchies
Experience leading large-scale data cleanup or transformation initiatives
Experience with SQL
Experience with Python for data processing and automation
Eperience with Alteryx or similar data preparation tools
Experience leveraging enrichment platforms such as Dun & Bradstreet, ZoomInfo, and HG Insights
Experience with firmographic and technographic datasets
Experience managing both direct reports and offshore teams
Experience with program management and stakeholder alignment skills

Nice To Haves

Excellent communication with the ability to influence senior leadership
Experience in RevOps, Sales Operations, or GTM systems
Background in global data governance frameworks and MDM
Familiarity with data privacy regulations (GDPR, CCPA)
Familiarity with AI/ML-driven data quality or automation solutions

Responsibilities

Own the end-to-end strategy for SFDC data quality, including account hierarchies, contacts, and deduplication
Lead large-scale cleanup and reconstruction of global account hierarchies
Define and enforce scalable standards for global parent-child relationships and account structures
Deploy AI agents and automation workflows to scale data cleansing, matching, and enrichment
Build intelligent data pipelines to reduce manual effort and improve data accuracy
Evaluate and implement emerging technologies to continuously enhance data operations
Lead complex, cross-functional data programs with clear KPIs, milestones, and executive visibility
Manage offshore teams and vendors to deliver high-volume, high-quality data improvements
Establish SLAs, QA processes, and performance tracking frameworks
Own enrichment strategy leveraging providers such as Dun & Bradstreet, ZoomInfo, and HG Insights
Improve firmographic and technographic coverage to support segmentation and targeting
Manage vendor relationships and data quality benchmarks
Partner with Sales, RevOps, Marketing Ops, and Finance to align on data definitions and hierarchy logic
Ensure data readiness for territory carving, account segmentation, and GTM planning
Act as a trusted advisor to GTM leadership on data governance best practices
Establish and enforce data governance policies, ownership models, and standards
Build scalable processes to ensure clean data creation at the point of entry
Monitor data health and drive continuous improvement
Improve global account hierarchy accuracy from 85% to 99%, enabling precise account ownership and territory design
Increase contact coverage across priority segments by 50%, driving improved pipeline generation and engagement
Reduce duplicate rates by 25%, improving data trust and operational efficiency
Enable scalable AI and automation use cases across GTM (e.g., lead routing, scoring, enrichment), powered by clean, structured data
Improve territory balance and pipeline coverage through high-quality, standardized account and contact data
Redesign Public Sector hierarchy in alignment with Sales leaders

Benefits

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.