Sr Customer Success Manager

Entrata•Amsterdam, NY

70d

About The Position

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide. Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in. Entrata's Customer Success department is seeking a dynamic leader / Customer Success Manager to join our EMEA office in Amsterdam, the Netherlands. This role will have a double focus. Firstly, to manage and act as a primary point of contact (post-sales) for a select set of existing high-value European customers ensuring they are successful with the Entrata platform. Secondly, to help continue to drive the direction of the EMEA CS department, working closely with EMEA and Global Leadership on building our scalable operational blueprint for the region. Key to success are the strong relationships you will forge with EMEA team members, customers, and the many cross functional partners based in Europe and the United States.

Requirements

Minimum 5 years Customer Success or experience within a consultative customer facing role, ideally within a SaaS or Tech based company
Ability to think strategically, to navigate through and understand complex business goals
Proven experience managing teams or within a team leadership capacity
Fluent English in combination with either German, French, Spanish or Dutch at a native level
Willingness and understanding of what it means to operate in a scale-up environment
Ability to travel up to 20% of the time

Nice To Haves

Knowledge of Multifamily Industry or Prop Tech solutions considered an advantage

Responsibilities

Manage a portfolio of strategic customers, ensuring that their objectives and needs are met
Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
Create a tailored success plan, in partnership with Sales, to secure continued success and growth of your customer portfolio
Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
Lead and participate in cross functional meetings regarding client services and product strategy
Support team members collaboration with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
Travel with your respective team members to visit their customers as required
Act a as mentor and coach new EMEA team members
Maintain a high-level knowledge of each of the Entrata offerings and configuration options
Offer thought leadership at industry events and customer conferences