Sr. Customer Success Manager

Amadeus • Maitland, FL

22h

About The Position

Are you the next Senior Customer Success Manager we are looking for? Do you have 5-8+ years’ of combination hospitality Customer Success, hotel revenue management / eCommerce / marketing / sales or providing services and solutions to hotels via a SaaS company. You will serve as the primary point-of-contact for customers. You will work with clients to understand needs/objectives, develop strategies and work in unison with our internal Amadeus teams to execute against projects and campaigns. You will increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with our clients. You will have a deep understanding of the Amadeus portfolio of products and the hospitality industry in general. You will ensure that their customers are gaining full benefit of the Amadeus products purchased as well as to identify opportunities where other Amadeus products may meet the needs of the customer. You will be responsible for regularly providing customers with proactive information on ways to optimize the use of the Amadeus products.

Requirements

• 5-8+ years’ of combination hospitality Customer Success, hotel revenue management / eCommerce / marketing / sales or providing services and solutions to hotels via a SaaS company.
• Prior experience managing and optimizing a portfolio of customers.
• Demonstrated experience of managing a portfolio of accounts and achieve financial goals.
• Proficient knowledge and understanding of Amadeus products and hotel industry required
• Proficiency with MS PowerPoint, Word, Excel, and Outlook is required.
• Revenue Management skills
• Demonstrated aptitude to complete multiple tasks concurrently and deliver results under pressure
• Detail oriented with a bias toward action (project management experience preferred)
• Previous experience of achieving client objectives and company financial objectives through understanding of client objectives and influencing and directing internal product and operations teams
• Excellent analytical, problems solving and troubleshooting skills –define problems, collect data, establish facts and draw conclusions
• Strong overall business and people skills, including planning, presentation skills, sales skills and business acumen
• Proficient communication skills; effectively interface with all levels and departments on a formal, informal, written and verbal basis
• Self-motivated, goal oriented, and able to work in a team environment

Nice To Haves

• Knowledge of Salesforce.com preferred.

Responsibilities

• Exceed assigned retention goals by cultivating relationships with stakeholders across an assigned account.
• Become primary point of contact for optimization and usage of Amadeus products and services.
• Gather Customer usage data relevant for product development and enhancements.
• Collect and share business process and marketing best practices.
• Identify and action opportunities to improve current usage and adoption of Amadeus Hospitality products and services.
• Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities.
• Ensure clients are seeing the value of Amadeus products to allow for a seamless renewal contracting process.
• Responsible for total Customer Success function, serving as the central point of contact and product expert for assigned products.
• Provide revenue management, marketing, product optimization strategies and budget suggestions in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively.
• Oversee the development of creating value driven material to share during client calls taking into consideration items such as booking patterns, customer profiles, competitive sets and marketing channels.
• Work with Sales, Product and other internal departments to ensure that renewals and potential new revenue opportunities are actioned.

Benefits

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees