Sr. Customer Success Manager - SaaS

ShipperHQ • Austin, TX

1d • Hybrid

About The Position

ShipperHQ is seeking a talented Sr. Customer Success Manager to join our dynamic team. If you’re ready to redefine shipping and ensure customers are achieving value, come be part of the ShipperHQ journey! About Us: ShipperHQ is headquartered in Austin, TX, and is transforming the way e-commerce businesses manage shipping. Since 2009, we’ve provided innovative shipping software that helps both SMBs and enterprise customers optimize their operations and achieve better results. Our team members span the globe, and we’re united by a culture of collaboration, curiosity, and impact. We’re looking for ambitious, self-motivated individuals with a positive attitude who thrive in a fast-paced, team-oriented environment and are excited to help shape the future of e-commerce shipping.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS
• Experience managing enterprise or strategic accounts with multiple stakeholders
• Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals
• Proven ability to own and grow recurring revenue through renewals and upsells
• Strong business acumen with experience tracking and communicating KPIs
• Exceptional communication skills (written, verbal, presentation)
• Highly organized, proactive, and detail-oriented - you take pride in delivering quality work
• Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment

Nice To Haves

• Experience in e-commerce or shipping/logistics technology is a plus
• If you meet most but not all qualifications, we encourage you to apply. We value potential and learning agility.

Responsibilities

• You’ll own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions.
• Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers’ organizations.
• Drive measurable value: Understand your clients’ goals, define success metrics, and deliver actionable strategies that drive ROI.
• Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment.
• Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling.
• Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes.
• Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention.

Benefits

• Collaborate with a motivated team, directly tying your results to organizational success
• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• This is a hybrid, full-time position working out of our Austin, TX office
• Compensation is based on experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees