Customer Success Manager - Healthcare SaaS
About The Position
At Droxi, we’re improving the medical world by solving one of healthcare’s biggest headaches—EHR inbox overload. Our AI-powered solution is like the ultimate assistant, taking care of the tedious stuff so healthcare providers can get back to what they love: practicing medicine. We’re a small but mighty team and every day we’re working on something that truly makes a difference. If you’re passionate about healthcare and tech, you’ll love what we’re building here. What you’ll do: You’ll take ownership of our U.S. healthcare clients’ success and help us turn feedback into action. Your work will directly impact the product and the company.
Requirements
- 5+ years in Customer Success, Account Management, or Implementation roles in SaaS, preferably in Digital Health or Healthcare.
- Experience with U.S.-based customers.
- Tech-savvy and comfortable navigating complex AI or NLP products.
- Customer-focused, highly organized, and detail-oriented—but more importantly, resourceful and relentless in finding solutions.
- Excellent English communication and presentation skills (native or near-native).
Responsibilities
- Hands-on onboarding and implementation for new healthcare clients in the U.S., ensuring they get maximum value from our platform.
- Train customers, troubleshoot complex issues, and proactively solve problems before they become blockers.
- Build strong relationships with clients, acting as a trusted advisor and advocate for their needs.
- Gather and translate customer feedback into actionable insights for Product, R&D, and Sales teams.
Benefits
- At Droxi, we're not just building a product; we're on a mission to make a positive impact in the world of healthcare.
- As a small, dynamic startup, every team member plays a vital role in our success.
- You’ll be working in an environment where your contributions truly matter, and where your voice is heard.
- We believe in taking care of our people, and we’re committed to ensuring that everyone is happy and fulfilled in their work.
- Our hybrid work model offers the flexibility to balance your personal and professional life, while still being connected to a supportive, close-knit team.
- Plus, you’ll be part of a company that’s dedicated to doing more good than harm, with a focus on improving the lives of healthcare providers and patients alike.
- If you’re looking for a place where your work has real meaning, and where you’re valued as both a professional and a person, you’ll find it here at Droxi.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
