Implementation Specialist (SaaS Healthcare)

Dossier•Palo Alto, CA

12d•$50,000 - $60,000•Remote

About The Position

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals. We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.

Requirements

Bachelor's degree
2+ years software implementation experience
Project Management
Critical thinking and problem-solving
Strong time management and organization
Excellent verbal and written communication
Empathy
Customer Service mindset and focus
Curiosity and self-motivation
Confidence and resilience

Nice To Haves

Nursing Informatics degree IDEAL
Experience in a healthcare setting definitely a PLUS

Responsibilities

Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
Train customers on the use of the software, including best practices and workflow optimization
Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
Coordinate collaboratively with internal teams to meet project milestones
Ensure a smooth transition from implementation to Customer Success