Sr. Customer Solutions Manager, ISV, ISV

Amazon • Austin, TX

1d

About The Position

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers
of all sizes to innovate and expand in the cloud. Our team empowers every
customer to grow by providing tailored service, unmatched technology, and
committed support. We dive deep to understand each customer's unique challenges,
then craft innovative solutions that accelerate their success. This
customer-first approach is how we built the world's most adopted cloud. Join us
and help us grow.

AWS is seeking a Customer Solutions Manager (CSM) to work with with the express
goal of helping the customer accelerate value creation across the portfolio
through business transformation. The successful candidate will help the customer
design and rapidly execute strategic migrations to the AWS cloud and build
modern, cloud native solutions that fulfill their highest ambitions. You will
work backwards from customer objectives, utilize AWS best practices developed
over thousands of engagements, and design and execute an end-to-end frictionless
cloud adoption experience. Your customers capture the full potential of AWS’
industry-leading solutions. As a CSM, you are a thought leader with a strategic,
business mindset. You use your technical acumen, program management,
organizational change management, and communication skills to problem solve,
challenge the status quo, and align a broad range of multidisciplinary teams
including sales, solution architecture, enterprise support, product development,
professional services, and partners.

In this role, you will earn trust across the customer’s organization, identify
strategic opportunities, uncover cloud use cases, establish roadmaps and
actionable program plans, capture success criteria, manage a large number of
initiatives across the diverse portfolio of businesses, orchestrate advanced
technical architectures, and establish programmatic governance. You own and
drive execution excellence for the end-to-end customer cloud journey (e.g.,
technical, operational, organizational, and educational) that span IT teams,
executives, and business units.

At AWS we value critical thinking, self-motivation, and ability to thrive in
ambiguous, entrepreneurial environments. You will pay attention to detail but
think big on behalf of our customers. As a CSM, you have a business outcome
mindset, broad technical background, and a driven problem-solver. You are a team
player, use data to make decisions, express yourself thoughtfully verbally and
in writing, and are passionate about delivering Earth’s most customer-centric
experiences.

We value Work and Life balance and understand that it looks different from
person to person. Our team is dispersed across North America and stays connected
through remote meetings, calls and emails. We work hard each day in a fast-paced
dynamic environment, but value the need for downtime to unplug and recharge. We
want employees who enjoy what they do, and do what they enjoy at work, at home
and beyond. We encourage our team members to partner with their managers to
strike the right balance.

AWS is a growth environment - we’re hiring and scaling rapidly to meet the needs
of our internal and external customers. You’ll have the opportunity to grow your
scope of influence naturally as we scale, deliver initiatives that make an
impact and allow you to build your skills, and will have the opportunity to help
hire & develop other leaders along the way.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience in enterprise scale infrastructure or development-based cloud programs/projects in a related industry

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Responsibilities

• Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and enablement
• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
• Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed