Sr. Customer Service Specialist

McKesson•West Sacramento, CA

23d•$22 - $36•Onsite

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. We are seeking a detail-oriented and customer-focused professional to join our team. This role is responsible for delivering exceptional customer service and ensuring smooth day-to-day operations through the effective use of ACUMAX, SAP, Salesforce, and our primary customer relationship management (CRM) platform. The ideal candidate will handle customer inquiries, manage transactions, and support internal teams to enhance the overall customer experience. Location: This role is fully onsite at 3775 Seaport Blvd , West Sacramento, CA 95691

Requirements

Typically requires 5+ years of related experience.
High school diploma or equivalent required; associate or bachelor’s degree preferred
Proven experience in a customer service or support role
Proficiency in ACUMAX, SAP, Salesforce or similar CRM platforms is required
Strong communication skills, both verbal and written
Excellent organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
A proactive, solution-oriented mindset with a passion for helping others

Responsibilities

Deliver outstanding customer service by responding to inquiries via phone, email, and Salesforce in a timely and professional manner
Utilize Salesforce daily to manage customer accounts, track interactions, and document service activities
Process orders, returns and credits accurately and efficiently
Maintain up-to-date and accurate records of all customer communications and transactions in Salesforce
Resolve customer issues and complaints with empathy and efficiency, escalating when necessary
Collaborate with internal departments (e.g., sales, operations, finance) to ensure seamless service delivery
Identify and recommend process improvements to enhance customer satisfaction and operational efficiency
Monitor and follow up on open cases and service requests to ensure timely resolution
Support onboarding and training of new team members as needed
Support team goals by participating in training, knowledge sharing, and special projects
Uphold McKesson’s commitment to compliance, data integrity, and customer trust in all activities
Additional office support as needed with cross-functional office teams.