Sr. Customer Service Manager - Supply Chain

The Marzetti Company•Columbus, OH

About The Position

As a senior leader within The T. Marzetti Company’s Supply Chain Team, the Senior Customer Service/ Supply Chain Manager is accountable for delivering proactive, end-to-end customer supply chain solutions that drive service excellence, reduce cost-to-serve, and strengthen collaborative partnerships with our customers. This role leads and develops a team of Customer Supply Chain Managers and their teams, setting strategic direction and empowering leaders to translate vision into action. The Senior Manager acts as a key business partner to Sales and Supply Chain leadership, using data-driven insights to design strategies that balance customer needs, operational excellence, and financial performance. The ideal candidate will bring strategic thinking, analytical decision-making, and courageous leadership to champion cross-functional collaboration and continuous improvement. This role requires someone who leads with a hunger to achieve excellence, courage to challenge the status quo, respect to build trust-based relationships, and humility to learn, grow, and help others succeed. We are seeking prior experience working with retail customers (grocery or mass retailers such as Walmart, Target or Costco). We kindly request that recruitment agencies and staffing firms refrain from submitting unsolicited resumes to our company. Any resumes sent without a prior agreement and access to proper submittal into the ATS will be considered the property of T. Marzetti, and we reserve the right to contact those candidates without any obligation to pay a fee.

Requirements

Bachelor’s Degree required (Supply Chain, Business, Analytics, or related field preferred).
7+ years of experience in Supply Chain, Logistics, or Customer Operations with demonstrated success leading people leaders.
Proven experience managing complex, cross-functional supply chain challenges and delivering measurable business results.
Experience with service-related KPIs, metrics, and reporting.
Proficiency in Microsoft Office applications, particularly Excel and Power BI

Responsibilities

Lead, coach, and develop a team of Customer Supply Chain Managers who each lead their own teams; establish clear expectations, track progress against goals, and support professional growth.
Foster a culture of empowerment, accountability, and continuous learning aligned with Marzetti’s commitment to nourishing personal growth.
Deliver proactive, data-driven customer supply chain solutions that optimize service, reduce costs, and enable sales growth.
Build and maintain senior-level relationships with key sales and customer partners, translating customer needs into actionable supply chain strategies.
Identify, measure, and deliver service excellence as defined by customers through alignment on key metrics such as order fill, on-time delivery, invoice accuracy, and case fill.
Lead performance reviews, develop customer scorecards, and ensure visibility of results across internal and external stakeholders.
Encourage curiosity and creativity within the team to generate innovative solutions that enhance service, efficiency, and cost performance.
Analyze data and trends, identifying systemic improvement opportunities implement process changes.
Drive strong partnerships with Planning, Business Operations, Transportation, Warehousing, Finance, and Sales to ensure integrated execution across the order-to-cash cycle.
Promote open dialogue, alignment, and accountability across teams to develop win–win outcomes with customers.
Use analytical approaches to guide teams through complex challenges while balancing data and judgment.
Lead change with transparency and resilience, advocating for bold ideas and long-term business success.