Sr Customer Onboarding Specialist

McKesson•Irving, TX

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. We are seeking a Sr Customer Onboarding Specialist supporting our Pharmacy and Specialty distribution customers. Applicants can be located anywhere in the US, with a preference of the Dallas/Fort Worth, TX area or LaVergne, TN. Serves as the primary pre-sale point of contact for clients/customers that have committed to utilizing McKesson as their wholesaler of choice. Uses in-depth knowledge of compliance and business rules, deep knowledge of the customer onboarding requirements of buying group and GPO partners, and technical expertise to drive and increase successful onboarding of new business opportunities. Demonstrates competency in supply chain and key business partner processes/requirements. May provide reporting and regular communication to field sales (and customers) on onboarding progress. Holds direct responsibility for onboarding and quality assurance of new business accounts and logistics. Ensures best practices are exercised in documentation of all new business account requirements. May handle escalations and coordinate across functional areas of the company, including Credit, Contract Administration, Regulatory, Finance, Training, and/or Support.

Requirements

Degree or equivalent and typically requires 2+ years of relevant experience.
Typically has 2+ years of experience in project management, sales support, operations, or administration.
Strong interpersonal, oral, and written communication, project management and business acumen.
Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook.
High degree of self-motivation and ability to work independently in a high stress, fast-paced, quality-oriented environment
Strong organizational skills and ability to manage multiple implementations at one time
Positive, professional demeanor and presentation in all internal and external interactions
A strong attention to quality, detail, and confidentiality
Excellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customers
Ability to manage effective meetings; keeping them on track, focused and encouraging active participation
A fast learner with an innovative and positive approach

Nice To Haves

Pharmaceutical industry experience a plus
Smartsheet, Tableau, SQL, MS Access knowledge a plus
Previous 340B experience desired

Responsibilities

Responsible for the analysis and end-to-end implementation of new customers.
Ensure that all requirements for pricing, GPO enrollment, regulatory, and credit are met to release new business accounts for ordering.
The specialist is responsible for providing first contact resolution, advocacy, issue resolution with internal and external stakeholders/customers.
Work collaboratively with business partners and stakeholders to provide implementation progress reports, ad hoc request, special projects, and providing actionable insight for strategic decision-making.
Ensure all workflow submissions are accurate and timely for new business implementations.
Perform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies.
Acts as a project lead and works with all departments of McKesson directly related to new customer implementations.
Will ensure all SLAs are met by all internal partners to release an account in a timely manner.
Responsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers.
Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls.
Work to facilitate business problem solving and present hypotheses and recommendations to leadership.
Additional duties support new customer implementations as assigned.