Customer Onboarding Specialist
About The Position
Typeform is a refreshingly different kind of form builder. Our platform helps over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy filling out. With over 500 million responses collected each year, Typeform integrates seamlessly with tools like Slack, Zapier, and HubSpot to make data collection feel human — and powerful. We don’t just land customers — we help them thrive. As a Customer Onboarding Specialist on our Customer Success team, you’ll be the first point of contact for new Enterprise Plan customers as they begin their journey with Typeform. Your mission? Set them up for long-term success by leading high-impact onboarding experiences that align with their goals, help them quickly realize value, and build a strong foundation for adoption, expansion, and renewal.
Requirements
- Experience in a customer-facing role within SaaS — onboarding, customer success, or implementation preferred
- Strong communication and project management skills — you're organized, empathetic, and proactive
- Ability to explain technical concepts in a clear, approachable way to a variety of audiences
- Comfortable working with data and tools to track customer behavior and progress
- A collaborative mindset — you love working cross-functionally to deliver better outcomes
Nice To Haves
- A background in research (e.g., user research, market research, behavioral science, or analytics) is highly valued
- Familiarity with product-led growth (PLG) motions or usage-based models
Responsibilities
- Guide new Enterprise Plan customers through the onboarding process, helping them define success and build initial use cases
- Run tailored onboarding sessions that focus on product education, workflow setup, and early wins
- Collaborate with Account Executives and Customer Success Managers to ensure a seamless handoff and cohesive customer journey
- Track onboarding progress, usage data, and engagement signals to manage timelines and flag potential risks proactively
- Document and scale onboarding processes that support repeatability and efficiency
- Advocate for the voice of the customer internally, sharing feedback with Product, Support, and other teams
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
