Sr. Customer Account Manager

Pursuit Aerospace • Prescott, AZ

5h • Remote

About The Position

We are looking for a Sr. Customer Account Manager to manage contract lifecycle (incl. scope creep) and oversee contract performance for a specified group of key customers to protect profitability, create end-to-end customer visibility across sites, and ensure a consistent, high-quality customer experience, fully dedicated role.

Location: This position can work remotely and may have travel of up to 30% depending on location, with higher travel in the beginning months of the role. The ideal candidate will be located near one of our US sites.

Requirements

• Bachelor’s degree
• At least 8 years of account management and/or business development experience supporting Aerospace customers with sales, contracts, and escalations
• Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.
• Must be able to perform work subject to ITAR/EAR regulations.

Nice To Haves

• Aerospace and/or manufacturing experience
• Deep knowledge of key customers and site operations, strong expertise in scope-creep management and contract processes, and proven skill in resolving customer escalations effectively
• Experience working in a fast-paced environment requiring you to pivot and adjust quickly to changing priorities and conditions.
• Excellent communication and presentation skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.

Responsibilities

• Identify, monitor, and mitigate contract lifecycle management issues (including scope creep) across active contracts for assigned customers; prepare scope creep reports, identify opportunities for contract and pricing updates, and ensure customer account teams maintain accurate, up-to-date records
• Escalate and resolve major volume or margin leakage in partnership with Account Executives and site Account Managers
• Establish a single, end-to-end view of customer performance, growth, and contract activity across all sites
• Manage priority contracts with significant near-term pricing risk/opportunity or high strategic importance, as designated by EVPs and CCO
• Partner with the SIOP demand control tower to develop automated contract lifecycle management identification tools
• Support site-level customer escalations and ensure coordinated resolution
• Drive continuous improvement opportunities across customers, contracts, and sites

Benefits

• Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level