Sr. Coordinator of Non-Travel Incentive Programs & Strategic Partnerships

Etherio•Atlanta, GA

19h•Hybrid

About The Position

Etherio is seeking a detail-oriented and proactive Senior Coordinator to support the operational execution of our non-travel incentive and rewards programs while assisting with the management of our Strategic Alliance Partner ecosystem. This is a hands-on, task-focused role that requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. You'll serve as an essential operational link between our clients, program participants, technology partners, and internal teams - ensuring accurate program administration, timely invoicing, effective partner coordination, and seamless day-to-day execution that supports client success. This role requires someone who excels at process management, thrives on getting things done right, and takes pride in operational excellence. You'll work closely with account managers, finance, and technology partners to keep programs running smoothly while supporting the growth of our partner ecosystem.

Requirements

Bachelor’s degree in business, Marketing, Hospitality, Technology, or related field or equivalent professional experience
3–5+ years of experience in program coordination, account support, project coordination, operations, or client services
Experience with invoicing, billing, or financial administration is highly preferred
Proven ability to manage multiple tasks and priorities with strong attention to detail
Proficiency in Microsoft Office Suite, particularly Excel for data management and financial tracking
Comfort working with web-based platforms, CRM systems, and technology tools
Strong analytical skills with the ability to review data for accuracy and identify discrepancies
Ability to learn new systems quickly and provide training support to others
Detail-oriented and highly organized with a process-driven approach
Service-focused problem-solver with excellent communication skills
Tech-savvy team player who thrives in a collaborative, fast-paced environment

Nice To Haves

Experience with invoicing software or financial systems is a plus
Familiarity with HTML, web development, or incentive platform technologies is a plus

Responsibilities

Serve as a key support contact for assigned clients utilizing web-based incentive and rewards programs
Assist with day-to-day client communications, program updates, and administrative requests
Respond promptly and professionally to client inquiries related to program operations, invoicing, and platform functionality
Support the development of strong client relationships through reliable service, responsiveness, and attention to detail
Help identify opportunities to improve program operations and enhance the client experience
Coordinate the implementation and ongoing administration of non-travel incentive and reward programs
Manage program timelines, deliverables, and operational checklists to ensure all tasks are completed accurately and on schedule
Process program-related invoicing for non-travel incentive programs, ensuring accuracy and timely submission to clients/vendors
Track program budgets, reconcile expenses, and maintain detailed records of program costs and vendor charges
Monitor program data for accuracy and flag discrepancies or issues for resolution
Assist with the preparation of program reports, performance summaries, and client-facing documentation
Support the implementation of process improvements and best practices to enhance program efficiency and participant engagement
Prepare and process invoices for non-travel incentive program services, rewards fulfillment, and platform fees
Manage commission invoicing for Strategic Alliance Partners, ensuring accurate calculation and timely payment processing
Coordinate with finance and accounting teams to reconcile invoices, track payments, and resolve billing discrepancies
Maintain organized records of all invoicing activity, payment status, and financial documentation
Support month-end and quarter-end financial reporting related to incentive programs and partner commissions
Serve as a resource for internal team members with questions about Reposite and other incentive technology platforms
Assist with Reposite training for new team members and provide ongoing support for platform navigation and functionality
Coordinate with technology platform providers to document and track platform issues, feature requests, and system updates
Support user acceptance testing for new platform features, upgrades, or integrations
Maintain platform documentation, user guides, and training materials to support internal teams and clients
Help troubleshoot basic platform issues and escalate technical problems to IT or vendor support as needed
Assist with resolving participant issues and inquiries escalated by Customer Service teams or clients
Ensure participant questions are addressed promptly, professionally, and in alignment with program guidelines
Track and document participant issues to identify patterns or recurring problems
Work with account managers, customer service, and technology partners to implement solutions that improve the participant experience
Support Etherio's commitment to service excellence and "Unreasonable Hospitality" in all participant interactions
Assist with the coordination and administration of Etherio's Strategic Alliance Partner program
Support the vetting process for prospective partners, including gathering information, conducting research, and scheduling meetings
Help maintain strong working relationships with existing partners such as Reposite and other technology or incentive platform providers
Coordinate partner communications, meeting schedules, and follow-up on action items
Maintain organized records of partner agreements, contact information, commission structures, and performance metrics
Assist with partner onboarding activities, including documentation, system access, and training coordination
Support the evaluation of new tools, platforms, or technologies that may enhance Etherio's incentive program offerings
Track partner performance and provide administrative support for partner reviews and relationship management
Maintain accurate and organized program documentation, including timelines, checklists, and process workflows
Ensure data integrity across platforms by regularly reviewing and validating program information
Support the development and maintenance of standard operating procedures (SOPs) for program administration and partner management
Contribute insights and recommendations that support ongoing operational improvements and efficiency gains
Assist with special projects, new initiatives, or additional client programs as business needs evolve
Remain flexible and adaptable in a dynamic environment where priorities may shift