Sr. Coordinator, AP Operations-Inquiries

CarMax • Richmond, VA

1d • Hybrid

About The Position

CarMax, the way your career should be! About this job The Accounts Payable Inquiries Senior Coordinator is responsible for providing resolution for Service Payables inquiries via email and phone interactions. This role will communicate with our customers (retail, suppliers, internal business partners, store, etc.) to provide efficient case resolution with a variety of parts and sublet inquiries. In addition, this position may be a backup to other Accounts Payable Senior Coordinators. Purpose of the role This position serves as a primary contact for inquiries regarding Service Payables transactions. The Accounting Operations team operates in a collaborative environment with uncompromising integrity and accountability, all while supporting company growth through collective expertise, cross-functional partnerships and a mindset focused around continuous improvement. You will share our passion for helping customers by being empowered to make a difference. CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Requirements

• Ability to seeks win-win solutions to customer issues
• Ability to partner with others to best serve the customer
• Ability to maintain high energy and stay productive
• Ability to embrace change
• Ability to speak clearly and use various methods of communication appropriately
• Ability to identify potential issues and present solutions; partner on major decisions as appropriate
• Ability to consider long- and short-term impact of decisions
• Uses resources to find answers; asks questions to gather information
• Minimum of 4+ years of business experience, including 2+ years of accounting, finance or related experience (i.e. bookkeeping, cash management, office management) required or a related business degree
• Minimum 2 + years of customer service experience via email communication and phone.
• Intermediate level of Microsoft Excel required (i.e. Filtering, VLookups, Subtotals, Shortcuts); basic level of MS Access preferred
• High school degree or equivalent
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Associates based in Richmond work onsite 5 days per week.

Responsibilities

• Provide resolution for customer inquiry, including but not limited to the following activities: process invoices which includes keying and correcting invoices in Oracle, processing voids, and researching outstanding items
• Must be able to independently manage and fully resolve supplier account discrepancies, delivering timely and seamless reconciliation
• Act as a subject matter expert for specific processes, activities and/or systems in support of Accounts Payable management teams and peers
• Assist with escalated research and resolve internal and external customer issues received via phone calls and/or emails
• Maintain process documentation, complete reporting and special projects
• Support projects and key business partner relationships as identified by AP Leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED