Sr Content Designer

PayPal • San Jose, CA

53d • Hybrid

About The Position

At PayPal, content designers work side by side with designers, product managers, researchers, marketers, legal partners, and others to create user experiences that empower people and businesses around the world. We're seeking a talented writer who combines storytelling with problem-solving, strategic thinking, and customer-centricity. You thrive in fast-paced, high-tech environments that demand both independent direction and collaborative communication. As a curious and driven customer champion, you understand products deeply and strive to elevate product experiences through insightful feedback.

Requirements

• 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• Excellent, highly creative writing and critical-thinking skills.
• Experience working with content standards, such as style and voice and tone guidelines.
• At ease managing multiple projects, setting stakeholder expectations, working individually, and collaborating across teams.

Nice To Haves

• 6+ years relevant work experience writing web and app content.
• Experience in financial services, payments, B2B or B2C e-commerce is preferred.
• Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.

Responsibilities

• Perform work assignments using specialized content design knowledge and developed business expertise
• Lead projects and/or programs within content design family with moderate scope impacting function or sub-function
• Analyze, evaluate, and make decisions within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues
• Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications).
• Collaborate with design on page layout, interactions, and visual tone.
• Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions.
• Develop content strategies that align stakeholders and drive meaningful solutions.
• Use data and research to evaluate your content's impact, and push for continuous improvement that shows tangible results.

Benefits

• flexible work environment
• employee shares options
• health and life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees