Sr Content Designer, Financial Services

PayPal • San Jose, CA

40d • Hybrid

About The Position

This job involves independent collaboration to enhance content quality and efficiency. The Sr Content Designer influences processes and oversees team performance while developing clear, engaging content that aligns with user needs. They work outside defined processes to address challenges and stay updated on best practices, ensuring an intuitive user experience through effective content integration with design teams.

Requirements

• 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Nice To Haves

• 6+ years relevant work experience writing web and app content.
• Excellent, highly creative writing and critical-thinking skills.
• Experience working with content standards, such as style and voice and tone guidelines.
• At ease managing multiple projects, setting stakeholder expectations, working individually, and collaborating across teams.
• Experience in financial services, payments, B2B or B2C e-commerce is preferred.
• Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.

Responsibilities

• Perform work assignments using specialized content design knowledge and developed business expertise
• Lead projects and/or programs within content design family with moderate scope impacting function or sub-function
• Analyze, evaluate, and make decisions within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues
• Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications).
• Collaborate with design on page layout, interactions, and visual tone.
• Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions.
• Develop content strategies that align stakeholders and drive meaningful solutions.
• Use data and research to evaluate your content's impact, and push for continuous improvement that shows tangible results.

Benefits

• At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees