Sr. Collections Specialist
About The Position
POSITION SUMMARY The Senior Collection Specialist builds on the responsibilities of Collection Specialist I and II, handling more complex accounts and higher volumes of receivables. This role requires a deeper understanding of collection strategies and customer relationship management. Offer best in class service and support to internal and external customers within our finance collections department. We’re looking for someone who possesses these top traits: communication, results-driven, problem solver, patient, and thinks outside the box. JOB RESPONSIBILITIES Senior Collections Specialist will have successfully met all the requirements of Collections Specialist I & II Managing a portfolio of complex accounts which includes more robust tasks such as analyzing reports, creating spreadsheets, and operating between multiple systems. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Train and mentor Collection Specialists I and II. Support special projects or handle specialty areas that require advanced technical knowledge Actively engaged and provide best in class service to our customers nationwide Use sound judgement when making decisions and thinking through various scenarios Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization Continuously learn and develop self professionally Support corporate efforts for safety, government compliance, and all other company policies & procedures Perform other related duties as required and assigned
Requirements
- 3-5 years of comparable experience and a strong ability to problem solve
- An effective communicator who understands the importance of listening and being empathetic
- Strong attention to detail and deadlines
- Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related
- Possess strong technical skills
Responsibilities
- Managing a portfolio of complex accounts which includes more robust tasks such as analyzing reports, creating spreadsheets, and operating between multiple systems.
- Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.
- Train and mentor Collection Specialists I and II.
- Support special projects or handle specialty areas that require advanced technical knowledge
- Actively engaged and provide best in class service to our customers nationwide
- Use sound judgement when making decisions and thinking through various scenarios
- Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
- Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
- Continuously learn and develop self professionally
- Support corporate efforts for safety, government compliance, and all other company policies & procedures
- Perform other related duties as required and assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
